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VoIP (voice over internet protocol) systems have been around for decades, revolutionizing the way that hotels communicate both internally and externally. But switching phone systems can also be intimidating, and owners of small hotels tend to think that it’s not worth the effort to completely revamp their systems if they
There was a time, not too long ago, when hotels competed over glamour, size, and luxury. Websites and press releases boasted about palatial properties, high-thread-count sheets, celebrity chefs in their in-house kitchens, marble countertops in bathrooms. It was all about style, and substance started to fall by the wayside.
Spring break is one of the most popular travel times of the year. Depending on the location of your hotel, you might expect a huge surge in traffic during late March and early May, which can be intimidating. You might worry that your staff isn’t prepared for the extra demands,
New phone system will reduce monthly voice service cost and offer full compliance with recent 911 laws for small and midscale hotels
Millennials are the largest living generation in the United States, and their purchasing power is substantial. It makes sense that hoteliers would want to court this enormous potential customer base, especially given their love for travel, but millennial customers are a double-edged sword.
Luxury is in the eye of the beholder — the phrase “luxury hotel” is used all the time, but how do you define it? Is it about the decor and amenities of a hotel, or is service the defining characteristic? Is it about technology or local experiences?
The hotel industry is thriving, and that’s good news! But it also means that there’s more competition than ever. Guests also have better resources for finding the perfect hotel for their personal or business trips. And on top of that, guests put more stock in the opinions of their friends,
