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If your hotel offers room service, you know it’s an essential part of the guest experience. Whether it’s ordering food, requesting a wakeup call, for asking for assistance from the front desk, room service can often make or break a person’s vacation or business trip.
It seems as if we’ve reached the point where security breaches will simply be a fact of life for all businesses going forward. Hotel communications systems are absolutely no exception, which is why we have covered such breaches in the past and provided tips on how to prevent them. Last
The decision to upgrade your hotel’s communications system to Voice over Internet Protocol is often not an easy one. When you do make the switch, it is imperative that the VoIP provider you choose instills you with the utmost confidence. When the provider has the experience, this makes the installation
Since your hotel’s communications system is integral to how your hotel operates on a daily basis, the trepidation that you feel when it comes to replacing your current setup is understandable. After all, if it ain’t broken, don’t fix it, right? That being said, there’s a good chance that your
In 2018, Phonesuite introduced several new innovations to its hotel communication systems. These advancements are set to improve hotel communication in 2019 and beyond. Being involved in the hotel industry in any way means a constant need to innovate. Companies that don’t offer new ways of doing things or new
The hotel industry has changed by leaps and bounds over the past couple of decades, and a big reason for that is the multitude of different technologies that have sprung up. One such technology is the use of chatbots as an accompanying feature to the online experience. Think of chatbots
Everyone involved in the hotel industry understands that when a hotel gets busy, it can get really busy. Oftentimes, it seems that everyone is being pulled in multiple directions at once and simply clamoring for a bit of stability. This typically happens over the holidays or during special events in
