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It’s no secret that customer service is the backbone of business success in every type of industry. The problem is that with the advent of certain pieces of technology, delivering quality service has often fallen by the wayside. This is because businesses can sometimes incorrectly assume that technology can effectively
The hotel phone system industry has certainly been changing and growing in recent years. In fact, in a lot of ways, it’s almost unrecognizable from what it was just a few short decades ago. Gone are the days of providing communications systems that could easily be interrupted and connections that
Many years ago, when the internet was in its infancy, few people probably ever considered that it would change the world forever. But, as any business person can attest, things are not likely to ever be the same again. And because of that, hotel owners and managers have a lot
There’s a lot to be said about the importance of community and how it relates to the success of a society. But, have you ever given any thought to how your hotel can create its own community within the company or even in a particular location? Running a successful hotel
Now that winter has finally arrived once again, millions of people across the country and around the globe will be pulling their parkas, skis, snowboards, and other winter gear out of storage. And, of course, many of them will be heading to a ski resort with family and friends to
As the old saying goes, the family that plays together stays together. Maybe this is why every year, millions of families across the country pack their bags and head out on a family vacation to see the sights, visit amusement parks, learn what the world has to offer, and basically
If you’ve recently decided to install a hotel VoIP phone system, then congratulations are in order. With all the benefits that VoIP has to offer, you can provide a better experience for both your guests and employees, in addition to improving your hotel’s bottom line. Once installation is complete, you’ll
