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PhoneSuite Voiceware Phone System (IP-PBX)

Phonesuite Hotel Communication On Promise & Cloud Managed
For the voice communication requirements of today’s hotel industry, Voiceware by PhoneSuite is a VoIP telephone system (IP-PBX) with integrated analog phone and analog trunk/PRI compatibility. PhoneSuite may continuously expand and improve the feature set of your hotel PBX thanks to the server-based core without having to invest in costly and disruptive equipment updates. A U.S.-based firm that has been offering hotel voice communication solutions for over 30 years and whose only goal is to develop affordable yet feature-rich hotel phone systems designed and constructed Voiceware.

A single Voiceware server with a fantastic solution that supports two serial PMS interfaces, PRI, and SIP trunks.

Feature-Rich

 The greatest phone system technology for now and tomorrow, with strong, contemporary administration features, cutting-edge guest tools, and engagement capabilities, and a new and more effective approach to front desk interactions, with new features introduced quarterly.

Adaptable 

  • Voiceware can manage hotels of any scale with the same set of capabilities. Neither a large nor a little property exists. Your phone system may be uniform throughout all of your properties as of right now.

Guaranteed

  • Hardware will immediately enter TDM failsafe mode in the event of a server, LAN, or internet failure. All calls, including 911 calls from analog stations to analog trunks, will be accepted to and from analog ports. The hardware will notice when the server or network issue has been addressed and switch back to Voiceware-driven mode.

Best Benefits and Special Features

ADMINISTRATIVE

  • Premises-based (cabinet on-site, wholly owned by the business) and cloud-hosted options (using a remote server)
  • A range of voice line technologies, such as SIP trunking and older PRI lines, are compatible with the infrastructure.
  • Capability to use fully functional SIP phones, including softphones, from a range of vendors.
  • Numerous find me/follow me features
  • The infrastructure complies with the updated specifications for 911 dialing calls, Kari’s Law, and Ray Baum’s Act; this includes

To satisfy legal needs to identify a specific room and not just the main door, limitless DIDs Direct Inward Dial numbers property address

  • Forwarding voicemail to email
  • Conference room functionality
  • The capacity to manage several calls at once
  • Unlimited ring groups, role-based queues, and call/staff groupings
  • Automatic or on-demand recording of staff calls

FRONT DESK

  • A modern browser-based console provides the greater capability and a user-friendly interface. 
  • Quickly locate visitors or workers using their names, then call or transfer with a single click.
  • A guest information screen that appears whenever you answer a call from a visitor. It takes practically no time at all to set up wake-up calls.
  • Every wake-up action is recorded. Check who made took, or canceled a wake-up call.
  • Presents significant visitor data, such as:
  •  Name
  •  First language
  •  VIP standing
  •  Group membership
  •  Permissions for outgoing calls
  •  Free wake-up calls for life, plus more
  • Enhances interactions with guests.

GUESTS

  • The guest’s native language is used for voicemail announcements and wake-up calls.
  • Unlimited wake-up calls, available on a daily, weekend-only, or weekday-only basis.
  • The wake-up call may contain a weather forecast, a snooze button, or a transfer to room service.
  • As broad a speech tree system for visitor information as you can conceive.
  • Option to leave via the room phone (requires PMS with remote check-out interface enabled).
  • Compatible with both SIP and analog speed dial buttons on hotel guest phones.

The travel industry as a whole isn’t going anywhere, and no matter what the future of hospitality looks like, Phonesuite will be there to help you through it. We’ve been installing the latest in high-tech VoIP systems in hotels across the world for more than 30 years, and we can build the perfect phone system for whatever your hotel needs may be. 

Talk to Phonesuite today and we’ll explain your options, discuss you through with the installation process, and give you a detailed quote for the kinds of services and benefits you can expect.

 

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What Is Computer Telephony Integration (CTI)?

Guest satisfaction begins with the first phone call. Whether managing room reservations, handling special requests, or coordinating guest services, hospitality businesses need reliable communication systems to create memorable experiences. Computer telephony integration (CTI) gives hotel call centers the tools they need to transform every guest interaction into an opportunity for exceptional service. Read on to learn how computer telephony integration software can help you improve hospitality communications and get tips for choosing the right solution for your business. What Is Computer Telephony Integration? Computer telephony integration software connects phone systems with computers to automate and enhance call center processes. When integrated with guest databases, reservation systems, and customer relationship management (CRM) software, CTI ensures hospitality agents have immediate access to guest information and preferences so they can create personalized experiences from the very first interaction. How Does a Computer Telephony Integration System Work? A computer telephony integration system bridges a hospitality call center’s phone network with its computer applications, enabling real-time information sharing and automated processes.  [Computer telephony integration bridges a hospitality call center’s phone network with its computer apps to create a seamless communication system.] Here’s how it typically works: These integrated features work together to create a seamless communication system that both reduces manual tasks and improves guest satisfaction. 7 Benefits of Computer Telephony Integration for Call Centers Hospitality call centers face unique challenges when it comes to managing guest communications effectively. Here’s how CTI helps: 1. Improved Call Handling Efficiency Hotel occupancy is projected to surpass 63% this year,1 so hotel call centers need to be prepared to handle an increase in everything from room reservations to concierge services and beyond. Computer telephony integration software streamlines these interactions with intelligent call routing and immediate access to guest profiles.  When a returning guest calls, agents can immediately see their preferences, previous stays, and special requests – which means guests spend less time explaining their needs and more time receiving personalized service. The system also routes calls to the right department, such as reservation calls to booking specialists or concierge requests to guest services experts, to ensure guests receive the most knowledgeable assistance available. [Hotel occupancy is projected to surpass 63% in 2025.] 2. Enhanced Customer Experience CTI makes it easier for agents to create memorable experiences by accessing detailed guest histories and preferences. When a guest calls about their upcoming stay, agents can reference past visits, dining preferences, and special occasions to make every interaction feel personal and thoughtful. Since a computer telephony integration system can remember guest preferences across multiple properties and visits, agents can anticipate needs before guests express them. This level of personalized service helps build lasting relationships and encourages repeat visits. 3. Seamless Integrations  Most modern CTI computer telephony integration solutions integrate seamlessly with CRM platforms like Salesforce, HubSpot, and Zendesk. This integration allows hospitality call centers to: Computer telephony integration lets call center agents manage reservations, process special requests, and update guest preferences without having to switch between multiple systems, so agents can focus on providing exceptional service. 4. Intelligent Call Routing  Hospitality businesses serve guests from all around the world, and CTI’s intelligent routing ensures calls reach the right department or agent based on language preferences, loyalty status, or other specific requirements. VIP guests receive priority handling, while reservation inquiries go directly to booking specialists. The system also considers agent expertise and availability to help reduce wait times and improve first-call resolution rates, while geographic routing capabilities direct calls to agents familiar with specific properties or locations. 5. Increased Agent Productivity

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