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The hotel industry has changed by leaps and bounds over the past couple of decades, and a big reason for that is the multitude of different technologies that have sprung up. One such technology is the use of chatbots as an accompanying feature to the online experience. Think of chatbots
Everyone involved in the hotel industry understands that when a hotel gets busy, it can get really busy. Oftentimes, it seems that everyone is being pulled in multiple directions at once and simply clamoring for a bit of stability. This typically happens over the holidays or during special events in
Every hotel owner or manager understands the importance of having a robust phone system. They also understand the importance of staying on top of the most advanced technologies available. Where there is sometimes a disconnect, however, is putting those two things together. Because even though a new phone system might
It’s no secret that customer service is the backbone of business success in every type of industry. The problem is that with the advent of certain pieces of technology, delivering quality service has often fallen by the wayside. This is because businesses can sometimes incorrectly assume that technology can effectively
The hotel phone system industry has certainly been changing and growing in recent years. In fact, in a lot of ways, it’s almost unrecognizable from what it was just a few short decades ago. Gone are the days of providing communications systems that could easily be interrupted and connections that
Many years ago, when the internet was in its infancy, few people probably ever considered that it would change the world forever. But, as any business person can attest, things are not likely to ever be the same again. And because of that, hotel owners and managers have a lot
There’s a lot to be said about the importance of community and how it relates to the success of a society. But, have you ever given any thought to how your hotel can create its own community within the company or even in a particular location? Running a successful hotel
