man in a white dress shirt and black tie on the phone behind a hotel desk

Moving PBX to a Managed Service

PBX.No hotel can operate without a reliable phone system – that’s just common sense! People need to be able to call into your hotel to make reservations and learn more about your accommodations and services, current guests need to be able to get in touch with the front desk or room service, and staff need to have a means of communicating with one another. With phones being so vital to the entire organization, why wouldn’t you want to make sure that you’re running on the latest and greatest technology?

Many hotels have concerns about moving away from their old PBX and into a managed cloud service – even when doing so could significantly improve the way they do business. After all, if the old system has been working, why would you want to change it? The short answer is: Because it’s better, and you and your guests deserve the best. 

Why Move from PBX to a Managed Cloud Service

Managed services are the smartest option for hotels looking to stay ahead of the curve and boost their bookings. Don’t just take our word for it, though. Check out some of the many reasons why you should make the decision to ditch your PBX in favor of the cloud:

Eliminate the Hardware

Is the area under your front desk a tangled sea of cables and wires? Is your closet a total nightmare? You’re not alone. Legacy PBX systems come with a whole lot of hardware – and that means a lot of confusing wires that no one can actually figure out. You may even have a full-time IT professional on the books just so that someone knows how to address problems with your system when they arise. Moving your phone network into the cloud can eliminate the need to deal with all of the space-hogging equipment and expensive IT service. With a good provider, you’ll be able to enjoy the power of an enterprise-grade phone system without any of the junk or stress.

Avoid Disaster

Do you have a contingency plan in place for if a natural disaster strikes and shuts down your communications network? What about smaller scale “disasters”, like three concierges calling in sick on the same day. Who’s gonna answer the phones now?! With a managed cloud service, you won’t have to sweat the big OR small stuff. Modern cloud-based phone systems allow for the use of auto attendants, re-routing calls to another line or location (even cell phones) and are also capable of staying up and running – even when Mother Nature strikes hard!

Cool Features

Now for the fun stuff! Hotel staff and guests alike will appreciate all of the cool features made available through reliable managed service providers. There’s really no comparison between what a cloud phone system and a legacy PBX have to offer. In the cloud, you’re able to take advantage of mobility features that allow you to stay connected even when on-the-go and to track down anyone you need, when you need them. You can retrieve voicemails from any location and allow your guests to do the same. You’ll be able to see all of your guest’s information each time they call the front desk so that you can create a warm and personalized experience. Everyone wins!

Change can sometimes seem scary, but it doesn’t have to be. When you know all about the many benefits that your hotel stands to gain from saying “goodbye” to an old PBX phone system and “hello” to managed services, it makes it a lot easier to pull the trigger. You won’t regret taking your business to the next level. Give the pros at PhoneSuite a call to learn more and get started today.


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