A Short, Guided Tour of Voiceware
Utilizing IP-PBX technology it’s possible to have a customized phone system that combines all of the hotel-specific features into one easy to use platform to improve customer service, increase efficiency, and lower operating costs.
In this webinar, you’ll see exactly how Voiceware was specifically designed to impact the front desk and staff operations.
- Powerful browser-based console offers more functionality and an intuitive and easy-to-use interface.
- Find guests or staff easily by name, then one click to call or transfer a call.
- Pop-up screen of guest information any time you answer a guest’s call including name, native language, VIP status, group affiliation, outbound dialing permissions, wakeup calls and more.
- Setting wakeup calls is intuitive and fast with a complete activity log to see who set, answered or canceled wakeup calls.
- Extensive find me / follow me capabilities.
- Voicemail-to-email forwarding.
- Ability to handle multiple calls simultaneously.
- Unlimited call / staff groupings, ring groups, and role-based queues.
- Automatic or on-demand staff call recording.
- Unlimited number of extensions.
- Integration with all known Property Management Systems.