If you’ve been thinking of updating your hotel’s phone system, you’re probably wondering what benefits you will receive. You may actually be surprised to learn all of the things that SIP admin phones are capable of doing for you and your staff. Here’s a look at 10 things that you can expect:
The sleek telephone consoles are not only capable of providing a ‘modern edge’ to your front desk, but they also minimize the space consumed by bulky equipment. The compact cabinet doesn’t take up much room at all, meaning that your hotel lobby will look cleaner and more professional. Or, as with Voiceware, everything is run through a browser, so all you need to access all of the great functionality is your existing computer.
When your guests first arrive at your hotel, they expect a fast and easy check-in, so that they can get settled into their rooms and relax. SIP admin phones help to speed up the process, ensuring that your guests will be delighted with your expert service, right from the get-go. The easy-to-use phone console will enable your staff to get guests checked in and out with just a few clicks of a button.
4. Track & Monitor Wake-up Calls
There is no worse way for a guest to start their day than by realizing that they missed their wake-up call and are going to be running late for an important business meeting. Your hotel’s phone system can prevent this from ever happening again. You and your team will have the ability to track and monitor scheduled wake-up calls to see if they have been answered, or if they were missed.
SIP admin phones make it possible for you to set credit limits for individual guest rooms so that they never have any surprise expenses at check-out time. These handy phone systems can also track costs, as well as print and store calls automatically so that all charges are accounted for.
Each console has the ability to handle up to four calls at the same time. You will find that there are four answer/hold positions for each unit.
7. Auto Answer and Transfer
Any incoming calls from toll-free lines can be blocked from being transferred to a guest’s room, which improves his or her overall experience.
When your front desk attendants need to direct calls, it can sometimes take a while to find the right extension for a particular guest or staff member. SIP admin phones simplify the process by allowing you to find anyone by name and transfer the call with one click.
Because your phone system can integrate with your property management system, you can easily stay informed of call charges, room status updates, and your guest’s in-room name assignments.
With all of these great features, there really is no excuse to put off upgrading any longer. This is where the future is heading, and when it comes to the success of your hotel, that future is definitely bright.
