How Voiceware VoIP Removes the Need for an Onsite Tech

How Voiceware (VoIP) Removes the Need for an Onsite Tech

VoIP maintenance

There are very few things that are more frustrating when a piece of your equipment begins to malfunction. Whether the air conditioning unit in a particular room is blowing hot air, or your phone system is not working correctly, you may quickly find yourself feeling stressed and overwhelmed as you try to resolve the problem. Because complex appliances, like your phone system, require specialized knowledge to be maintained, you will often need to solicit the help of an in-house tech person or a third party service professional.

But what if there was a better way of going about things that would allow you to relieve that stress and get things done more efficiently – and economically? The remote programming capabilities of Voice over Internet Protocol (VoIP) is the solution you have been looking for.

Get Great Assistance When You Need It

When your hotel phone system requires adjustments, you need the issue to be addressed and corrected quickly. Unfortunately, if you require the help of an outside service provider, you will probably have to wait until a repair technician is available to respond to your call. In the meantime, you are stuck dealing with frustrated employees and guests. You can only cross your fingers and hope that your technician will arrive on time, or during the projected ETA.

The beauty of a Voiceware phone system, though, is that no technician is required to physically visit your facility. Through remote programming, an expert is able to review what is going on within your phone system, assess the underlying issue, and make the necessary adjustments. This means that you can receive great service as soon as you make the call.

Benefits of Remote Programming

The remote programming of Voiceware can offer hotels two major benefits:
  • 1. Save Time – As already discussed, remote programming means that you can get service much faster than you would if a professional were required to actually come to your hotel’s location. In addition to this, remote programming also offers other time-saving benefits. First, you can avoid the hassle of waiting for an expert to arrive on site, or the time required to make follow-up calls to your service provider with regard to the ETA.  Second, in most cases, when a service technician arrives at a place of business, a staff member is required to escort that technician for security purposes. This takes away time from your employee’s productive work time. Finally, you may find that a technician is able to navigate the core problems faster from a remote location than if he were required to physically inspect your phone equipment on-site.
  • 2. Save Money – Scaling back costs is always a big deal, and the remote programming of a VoIP hotel phone system can help you to save significantly on your expenses. Service calls can quickly become very costly. Most service companies have a one or two-hour minimum charge for labor, which can be very frustrating – especially if the technician was able to fix the problem in a very short amount of time. If more than one technician is on-site, you will have to pay labor costs for both, and “after-hours” calls may result in overtime fees. Additionally, many companies charge a “dispatch fee” that covers transportation costs. When an expert is able to help you from a remote location, your expenses for repairs will be at a minimum.
Don’t put yourself into a position where you’re required to wait on a technician to arrive at your facility to make repairs. By switching to a high-tech VoIP phone system, you can rest assured that your problems can be taken care of remotely.

Voiceware (or VoIP) is a cloud-based technology that allows businesses to replace their onsite tech support with remote services. Voiceware removes the need for an onsite technician by providing secure, reliable communication through voice and video applications in the cloud. Voiceware is also cost-effective as it eliminates the costs associated with hiring an onsite technician, as well as the cost associated with operating a physical office. Voiceware is ideal for small businesses that do not have the resources to maintain an in-house team of technicians or IT staff.

Voiceware also eliminates travel and training costs for remote tech support, allowing businesses to focus their resources on other areas. Voiceware is a great choice for businesses looking to reduce overhead costs and streamline operations. Voiceware enables businesses to access the same services provided by an onsite tech in a more efficient, cost-effective way. Voiceware provides high-quality audio and video calling capabilities that enable technicians to quickly diagnose and resolve issues without having to travel or be onsite.

Voiceware also offers cloud-based remote desktop management, allowing technicians to access and securely manage devices remotely. Voiceware is a great solution for businesses looking to improve efficiency and reduce overhead costs while still providing high-quality technical support services. Voiceware is the perfect choice for businesses that want to save money without sacrificing quality.


Voiceware is an effective VoIP solution that eliminates the need for onsite technicians. Voiceware offers businesses a more efficient, cost-effective way to access technical support services while still providing high-quality audio and video calling capabilities. Voiceware also provides cloud-based remote desktop management, making it easy for technicians to securely manage devices.

Curious about the cost or installation process? Get in touch today.