By 2026, it is anticipated that the worldwide VoIP industry would reach $102.5 billion. The market will continue to grow as more companies use VoIP software. The fact that there are lots of emerging technologies, it will absolutely have a more profound effect on consumer communication.
(VoIP phone systems already use artificial intelligence for customer care.)
Numerous VoIP market trends are anticipated to emerge as a result of this evolution and expansion. Several of the older ones will certainly disappear at the same time. For company owners, staying on top of these VoIP future trends is crucial to making sure their unified communication strategy is current.
Recommended Read: All You Need to Know About VoIP Integration: A Complete Guide
1. The Use Of Hosted VoIP & Cloud PBX
Due to its cheaper prices and need for less maintenance, hosted VoIP services are becoming more and more popular among businesses. Businesses that are in the process of switching from traditional business lines to IP-enabled technologies might benefit from this circumstance. Small and medium-sized businesses (SMBs) are known to prefer cloud services that are handled and provided outside.
However, as providers scale up their own infrastructure to fulfill demanding needs, even huge corporations are now considering VoIP services. Cloud PBX is more popular since it is offered a great level of customization. This does not imply that the use of SIP trunks for on-premises deployment will end soon. However, the hosted VoIP business model is expanding more quickly.
This is one of the major VoIP industry trends that is beginning to make more sense as the Internet becomes faster and numerous expenses associated with VoIP technology decrease.
2. Additional Business Applications with Cloud Integration
VoIP was able to surpass public switched telephone networks, or PSTN since it was built using IP technology while the latter used circuit switching. Therefore, VoIP is far more adapted to current corporate operations’ needs than public switched telephone networks or PSTN. VoIP integration with business applications like ERP expands your possibilities and offers a host of advantages including increased productivity.
Additionally, many businesses are switching to SaaS services for various purposes and departments. Therefore, the need for accounting, CRM, contact centers, or help desk administration is luring businesses to go for VoIP that has seamless integration capabilities. Service providers such as PhoneSuite are connecting their VoIP systems with related cloud-based application services as dependence on the cloud grows.
There is no justification for these services to restart operating in silos, as was the case with analog lines, given that they are available across various data networks, along with their corresponding phone systems. Integration of these technologies will soon stop being an option and start becoming a must due to the maturity of the VoIP business.
3. Voice over IP and Internet of Things (IoT)
The Internet of Things (IoT) links many objects around us to the internet, including computers, smartphones, tablets, televisions, lighting, and door locks. These interconnected gadgets have the ability to send and receive data, which can simplify the operational procedures of many enterprises. Devices having internet connectivity can share data with other networked items according to the idea of the internet of things.
When discussing VoIP, PhoneSuite is imagining a day in the future when employees will be able to design their workspace, and desk phones, reserve cubicles, and even control the lighting from their VoIP phones. Telecommuting, collaborating, and remote working may all be accelerated by integrating PhoneSuite VoIP and the internet of things (IoT).
While this is one of those VoIP future trends that is dependent entirely on IoT penetration, it’s exciting to see nonetheless how organizations adapt to it and enhance their capabilities.
4. VoIP & UC (unified communications)
For enterprises worldwide, it is essential to have the capacity to combine and integrate many communication channels into a single system with a common interface. PhoneSuite systems offer a wide range of universal advantages, including increased productivity, omnichannel communication, and efficiency. With UC, you may access a variety of channels, including voice, video, instant messaging, and more.
On the other hand, VoIP often makes use of the foundation upon which other protocols and apps are added to enable UC. Few businesses that have been utilizing PhoneSuite VoIP services for many years have made the switch to UC, but experts have forecasted that this trend will continue to rise in the future.
5. More Small Businesses Use VoIP
In addition to being practical, PhoneSuite VoIP is also a reasonably affordable choice for a small business. When compared to conventional phone systems, the functions it offers are far more enticing. With VoIP, small companies may anticipate a flawless voice service, simple cloud access, and plenty of scaling bandwidth.
They can employ their financial capability for their product inventory while saving significant amounts on capital injection. With the globe becoming more distant and the cloud being the safer choice, it’s possible that small and medium enterprises will start selecting PhoneSuite VoIP for their sales and support staff in the near future.
6. VoIP with AI Features
It won’t be an exaggeration to claim that artificial intelligence will rule in the next decades. The business world’s various facets, including sales and support, have been infiltrated by AI. Customer support with artificial intelligence is now commonplace. Real-time sentiment analysis and situational suggestions may be provided by AI solutions aiding them in directing their customer contact strategy while the interaction is taking place.
All things considered, there are many ways that AI will influence sales and customer service in the years to come. Businesses implementing PhoneSuite VoIP with AI capabilities is where it all begins. Interestingly, many of them are already on the right course because of their endless advantages.
7. Features of PhoneSuite VoIP For Greater Client Satisfaction
In the end, with new features being added on a daily basis, Phone Suite VoIP has come to be associated with a superior client experience that can be provided conveniently. Now, a phone system bridges the digital gap and enables basic contact, but it also provides information and data from which to grow.
A cutting-edge cloud telephony solution called PhoneSuite System goes above and beyond to help and handle the usual issues much more effectively. All things considered, the PhoneSuite VoIP phone system now offers a far better customer experience overall, and that too at a fair price. In the upcoming years, we’ll see additional cutting-edge functions that are only available with PhoneSuite.
We’ve been designing and implementing hotel VoIP solutions for more than 30 years in thousands of hotels across the world. If you’re ready to make the switch to a modern, telephone system, talk to Phonesuite today!
