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Phone call recording addresses a wide range of business needs, including cost-effective resolution of customer disputes, sales verification, quality assurance and more. Many modern phone systems allow call recording on a per extension basis as a standard feature or option. For hotels, this means recording of administrative extensions (not guest
There are a lot of things that hotel owners and managers should consider when moving away from an existing phone system and upgrading to another. One key decision to be made involves choosing the right PBX system, and how it will be integrated into your hotel’s phone network – should
Think cloud computing is a passing trend? Guess again. More and more businesses – and yes, hotels – are beginning to take advantage of the cloud as a means of centralizing all of their hardware and software resources into one place, and utilizing only the services that they actually need.
For years, the standard for hotel phone systems did not change very much. Though most facilities made use of the most advanced touch-tone, land-line systems, there weren’t any significant leaps in the evolution of hotel communications until very recently. Now, with the explosion of Voice over Internet Protocol (VoIP), those
Businesses all around the world are abuzz with the excitement surrounding Voice over Internet Protocol (VoIP) telephony. By now, most people are familiar with VoIP, but do you know how this process actually works? In order to make an educated decision about introducing VoIP to your hotel, it’s important that
With the innovations of VoIP telephone systems come more functionality and features for your hotel. But, what does that mean for your existing phone cabling and technology infrastructure?
Technologically speaking, Voice over Internet Protocol (VoIP) telephony isn’t anything new. Still, businesses today are really just now taking notice of all that VoIP has to offer. This surge in popularity has led experts to predict that the number of VoIP users will continue to increase by 15.3% each year,
