Modernize Your Hotel Communications With ConnectWare Hospitality

Get flexible, easy-to-use communication features that free your staff from the front desk, so they can provide 5-star guest experiences – from anywhere.

ConnectWare Hospitality Powered by Phonesuite

Stop overpaying for a phone system that can’t keep up with your hotel’s changing needs. Move your communications to the cloud with our hosted phone system solution, ConnectWare Hospitality. Unlike onsite PBX systems, ConnectWare Hospitality delivers the communication features and 24/7 support your teams need to improve guest experiences – without high-priced hardware or ongoing maintenance costs.

ConnectWare Hospitality offers features designed to modernize your hotel communications:

Web Management Portal

Manage all of your phone system features in a single, easy-to-navigate web portal.

Auto Attendant

Greet callers with a customized message and automatically route calls to the right person.

Visual Voicemail

Forward voicemails directly to your email inbox in a streamlined, visual format.

HD Voice

Enjoy crystal-clear call quality that enables your teams to provide optimal guest experiences.

Advanced Call Routing

Forward incoming calls to multiple destinations, including mobile, business, or home phones.

Time-Based Call Routing and Greetings

Route calls or play a customized greeting based on the time of day or holiday.

Music on Hold

Play custom hold music or create a unique marketing message with special offers and notifications.

Toll-Free and Local Numbers

Choose a toll-free or local number to connect your phone system.


Enjoy the same features and 3-digit dialing at each of your sites for seamless calling between hotels.

Mobile Integration

Take your business phone system and features on the go with seamless mobile integrations.

Call Accounting

Rate and bill guest calls to optimize your telecommunication costs and increase guest satisfaction.

Call Alerts

Send alerts for missed calls or flagged callers to your personal device, so you never miss an important interaction.

Guest Broadcast

Inform guests about events like promotions, weather, or hotel maintenance with call and voicemail broadcasts.

Guest Survey

Automatically offer guests post-check-in or periodic surveys to track satisfaction and improve processes.

What Our Customers Have to Say

We’ve served the hospitality industry as a leading hotel phone system provider for more than 35 years.
Here’s why our clients love working with us:

“Our property had a really old system prior to installing Phonesuite. Our new system has had no problems and is extremely easy to operate.”

Taylor, MI

AHLA Tech Acceleration Award Recipient