Several years ago, most of the writing about Voice over IP (VoIP) was about how important it was going to be, what protocols were going to dominate, the transmission of voice and multimedia content over an internet connection. VoIP allows users to make voice calls from a computer, smartphone, other mobile devices, special VoIP phones and WebRTC-enabled browsers. There are many benefits to VoIP, and the reasons to implement it will depend on your business structure, strategy, and goals.
In fact, VoIP offers Benefits:
- Easy Scalability
- Hassle-free Installation
- A Cost-effective Solution
- Reliability
- Mobility
- Simplicity
- Customer service efficiency
- Sales Growth
- High-Quality Calls/Sound
- Remote Support
- Implementing VoIP for your Business
VoIP Offers Easy Scalability
Businesses demand scalability when it’s time for organizational change. However, traditional phone systems are less flexible in this regard. Using VoIP, you can easily scale the number of phones and phone lines surrounding your network, without another serious financial investment. VoIP offers a cost-effective service that allows businesses to seamlessly add or remove lines. VoIP also lets you pay only for services that you need for your organization.
Hassle Free Installation
A VoIP system is easy to install, which means that even if you’re not a tech-savvy professional, getting this phone system up and running isn’t something you have to worry about. You can add users and use highly reliable dashboards to make any necessary changes at any time. No more fiddling with any hardware components, and no more frustration. Now you can even manage your VoIP services from your mobile phone!
Cost Effective Solution
Businesses and customers have realized that VoIP benefits reduce the cost that would otherwise be spent on phone bills for outdated technology. Since Voice Over Internet Protocol doesn’t need an on-site phone system to make calls, you will easily save money on the phone service, as well as other related business expenses. Overall costs are minimized by approximately 65% when you are using VoIP solutions for business.
A reduction in hardware means fewer costs for setting up and maintaining your communications stack. Traditional landlines are expensive due to the limited number of lines available. This isn’t a problem when making calls over the internet, making it a cheaper approach.
Reliability
If the internet is down, does that mean you can’t make calls? Thanks to flexible call forwarding options, the answer is no. The same goes for weather interferences, or hardware and power outages.
Mobility
If you have a smartphone that can connect to the internet, you can make VoIP calls on the go. This is especially handy for remote teams, as it allows them to make calls from anywhere in the world. In the age of working remotely, a remote office phone system has your business covered.
Simplicity
Looking to make conference calls over landline phones? Be prepared to pay additional hardware and connectivity costs. However, this isn’t a problem with VoIP, which allows as many people to join a call that your internet bandwidth allows.
Customer service efficiency
From an operations perspective, you can use VoIP for more efficient customer service processes. Use call recording to train your team, and listen for frequently asked questions that can be used to inform your knowledge base.
Sales Growth
VoIP can also be used for sales training, allowing sales managers to tailor their feedback in one-to-one meetings. With the right tools and leadership, you can grow faster.
High Quality Calls/Sound
There is a noticeable difference in call quality when you use a VoIP system over a traditional phone system. A person’s voice might be fuzzy or muffled when you’re using traditional phones, but that is never the case with VoIP. This is because of the HD Audio programming available in today’s VoIP phones.
Remote Support
When you look at the facts, it’s evident that the landscape of business is changing. Did you ever imagine in early 2020 that many organizations would be going completely remote due to a worldwide pandemic?
Yet here we are, a year later having to deal with the new normal. VoIP phone service is available whenever you need it, no matter where you are. No technical setup is required, and you can quickly fulfill the ‘work from home’ criteria now and moving forward.
Implementing VoIP for your Business
We hope this article provided the information and tools you need to consider the advantages of a VoIP phone PBX System.
Between the benefits you’ll receive in business, to the cost effectiveness of the solution, we implore you to learn more, ask questions, and do further research to determine if VoIP is the right solution for you!
There are many things to take into account when making the decision to transition over to VoIP technology, and Phonesuite Direct is the proven choice for modern flexible innovative hotel communications. We offer start-to-finish project management and support of our full-featured, open-architected, integrated & flexible software and hardware telephony solutions designed for hotels in select service, full service, and resort properties, as well as luxury and boutique hotels. We have a proven track record, and we are committed to continuing to change the way the hospitality industry approaches guest communications.
