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As a hospitality business, staying ahead of the competition requires you to be constantly mindful of your rates and how they view them in relation to demand. To ensure your hotel or vacation rental stays competitively priced while also maximizing occupancy, rate intelligence tools can help you automate much of
In the realm of hotel customer service, there has been a remarkable shift away from traditional methods, where guests relied solely on the concierge and the reception desk. This transformation has been driven by the advent of groundbreaking technology, such as the Automatic Voice Message System (AVMS). AVMS represents an
With the rise of Artificial Intelligence (AI) technologies, there has been an increase in the usage of AI across multiple industries. One such area is appointment scheduling where natural language processing (NLP) can help to improve efficiency and accuracy in scheduling tasks. NLP technology uses computer algorithms to process and
As the hotel industry continues to rapidly evolve, success in today’s competitive market depends upon having first-rate digital solutions. Whether you are looking to tap into an increasingly mobile customer base or streamline operations for greater efficiency and cost savings, it is crucial that hotels remain on top of emerging
In our current digital-centric world, hoteliers must develop new strategies to manage their remote call centers. As the hospitality industry continues to transition from physical staff to virtual teams, it’s important for leaders to understand and apply best practices when managing remotely. Fortunately, there are proven methods in place that
As any marketer knows, data is the key to understanding customer behavior and meeting their needs – so it’s no surprise that the hospitality industry has seen a surge in leveraging data science to optimize marketing efforts. With targeted messaging, dynamic pricing models, personalized promotions, and more all made possible
The hospitality industry has dramatically changed in the last decade, especially with the emergence of mobile payment solutions. With rising demand for convenience and a shift to contactless payments worldwide, mobile payment solutions have become more popular among hotel customers than ever before. For marketers in the hotel industry, understanding
