AVMS Technology Help Your Hotel Level Up Customer Service

AVMS Technology: Help Your Hotel Level Up Customer Service

avms-technology-help-your-hotel-level-up-customer-serviceIn the realm of hotel customer service, there has been a remarkable shift away from traditional methods, where guests relied solely on the concierge and the reception desk. This transformation has been driven by the advent of groundbreaking technology, such as the Automatic Voice Message System (AVMS). AVMS represents an automated solution that profoundly enhances the guest experience by seamlessly integrating data from a multitude of systems and applications. Beyond simply controlling operational costs, this technology empowers customers to indulge in a spectrum of convenient self-service options, including online check-in, room selection, and seamless checkout processing. By embracing AVMS Solution, hotels are taking their customer service to new heights, offering tailor-made experiences to travelers, which, in turn, forges stronger guest loyalty and amplifies brand recognition.

Introducing AVMS Technology

Automatic voice message system (AVMS) technology is a computerized system that allows incoming calls to be answered and routed automatically, without the need for human intervention. AVMS technology is commonly used in a variety of industries, including healthcare, finance, and hospitality, to improve communication and provide better customer service.

In the hospitality industry, AVMS technology is often used as a virtual receptionist to greet callers and provide them with menu options to choose from. Guests can use the system to make reservations, order room service, request wake-up calls, and receive information about hotel amenities and local attractions. The system can also be used to collect feedback from guests, which can be used to improve the hotel’s services and amenities.

AVMS technology is typically equipped with voice recognition software, which allows the system to understand and respond to voice commands. This makes the system easy to use and accessible to guests with different levels of technological proficiency.

AVMS Technology Benefits

AVMS technology offers several benefits to hotels that use it. Here are some of the most significant advantages of using AVMS technology in the hospitality industry:

  • Improved Customer Service: 

One of the main benefits of using AVMS technology is improved customer service. Guests can use the system to quickly access information about hotel amenities, local attractions, make reservations, or place orders for room service. This saves time and effort for guests, and they are more likely to feel satisfied with the quality of customer service provided.

  • Increased Efficiency: 

An AVMS system can handle a large volume of calls without the need for human intervention. This reduces the workload of hotel staff and allows them to focus on other important tasks. By automating routine tasks, such as making reservations, the system increases the speed and efficiency of operations.

  • Cost Savings: 

AVMS technology can help hotels to save money by reducing the need for additional staff. The system can handle routine tasks, such as taking reservations and providing information, which means that fewer employees are needed to perform these tasks. This saves money on salaries, benefits, and training costs.

  • Enhanced Guest Experience: 

The AVMS system provides a consistent and high-quality experience for all guests. This ensures that guests receive prompt and accurate information and assistance. By providing a user-friendly and convenient way to access services, the system enhances the overall guest experience.

  • Increased Revenue: 

AVMS technology can help hotels to increase revenue by making it easier for guests to access services and amenities. This can lead to increased sales of room service, spa treatments, and other services. The system can also be used to upsell services and packages to guests, increasing revenue per guest.

  • Data Collection: 

AVMS technology can be used to collect data about guest preferences and behavior. This data can be used to develop targeted marketing campaigns and improve hotel operations. For example, the system can collect data on which amenities guests use most frequently, which can be used to inform decisions about future investments in hotel amenities.

How AVMS Technology Enhances Customer Service

AVMS technology can help enhance customer service by delivering a personalized and seamless experience every time. From chatbots that can respond quickly to customer queries to interactive voice-response systems that can guide customers to the information they need, AVMS technology empowers businesses to provide the kind of customer service that customers want – timely, relevant, and exceptional. 

AVMS technology can enhance customer service in several ways in the hospitality industry. Here are some examples:

24/7 Availability: 

  • An AVMS system can be available 24/7, providing guests with access to information and services outside of regular business hours. This can be particularly helpful for guests arriving late at night or in different time zones.

Personalized Service: 

  • AVMS technology can be programmed to address guests by name and remember their preferences. This creates a personalized experience that can help guests feel valued and appreciated.

Reduced Wait Times: 

  • With an AVMS system, guests can quickly access information and services without having to wait on hold or for a staff member to become available. This reduces wait times and improves the guest experience.

Multilingual Support: 

  • AVMS technology can provide support in multiple languages, making it easier for guests who do not speak the local language. This ensures that all guests receive the same high level of service, regardless of their language abilities.

Easy Access to Information: 

  • With an AVMS system, guests can quickly access information about hotel amenities, local attractions, and events. This makes it easier for guests to plan their stay and make the most of their time at the hotel.

Streamlined Service Requests: 

  • AVMS technology can be used to streamline service requests such as room service or housekeeping. Guests can place their requests through the system, which can be automatically routed to the appropriate department. This reduces the time it takes for guests to receive the services they need.

Automated Feedback Collection: 

  • AVMS technology can be used to automatically collect feedback from guests. This can help hotels to identify areas for improvement and make changes to their operations to better meet guest needs.

The Different Types of AVMS Solutions Available

AVMS solutions are essential tools for organizations that rely heavily on technology for their day-to-day operations. These solutions help to streamline operations by providing centralized management of audio and video content. The different types of AVMS solutions available range from simple software solutions to more sophisticated systems that incorporate hardware and software components. 
There are different types of AVMS (Automatic Voice Message System) solutions available that can be used in the hospitality industry. 
Here are some of the most common ones:

  • In-House AVMS: 

In-house AVMS solutions are installed and operated by the hotel itself. These solutions can be customized to meet the specific needs of the hotel and its guests. In-house solutions typically require a larger investment in hardware and software, as well as ongoing maintenance and support.

  • Cloud-Based AVMS: 

Cloud-based AVMS solutions are hosted on remote servers and accessed through the internet. These solutions are typically less expensive and require less maintenance and support than in-house solutions. Cloud-based solutions can be customized to meet the needs of individual hotels and can be easily scaled up or down as needed.

  • Third-Party AVMS: 

Third-party AVMS solutions are provided by external vendors. These solutions can be customized to meet the needs of individual hotels and are typically less expensive than in-house solutions. Third-party solutions can be hosted in the cloud or installed on-site, depending on the needs of the hotel.

  • Integrated AVMS: 

Integrated AVMS solutions are designed to work with other hotel systems, such as property management systems (PMS) and customer relationship management (CRM) systems. These solutions can provide a seamless experience for guests, allowing them to access information and services through a single interface.

  • Mobile AVMS: 

Mobile AVMS solutions allow guests to access hotel services and information through their smartphones or tablets. These solutions can be customized to meet the needs of individual hotels and can provide a convenient and personalized experience for guests.

What Your Hotel Should Look For in an AVMS System

When seeking an Automatic Voice Message System (AVMS) for your hotel, it’s essential to consider several key features and capabilities to ensure you make the right choice. AVMS can play a pivotal role in enhancing the guest experience and streamlining hotel operations. Here are some crucial aspects to look for:

  • User-Friendly Interface: 

The AVMS should offer an intuitive, user-friendly interface for both guests and hotel staff. It should be easy to navigate and require minimal training.

  • Multi-Channel Integration: 

The system should seamlessly integrate with various communication channels, including phone, email, SMS, and even social media. This ensures guests can interact with the hotel in their preferred way.

  • Automated Reservation Services: 

Look for an AVMS that can handle tasks like room reservations, booking modifications, and cancellations, reducing the workload on your staff and providing guests with convenience.

  • Alerts and Notifications: 

Look for features that enable the AVMS to send automatic alerts and notifications to guests, such as room readiness, concierge services, or local event updates.

  • Analytics and Reporting: 

An effective AVMS should provide analytics and reporting tools, allowing you to monitor guest interactions, measure system performance, and gather insights to improve service.

  • Customization Options: 

Choose an AVMS that can be tailored to match your hotel’s branding and unique service offerings. Customization options should be available for messages, greetings, and branding.

  • Support and Maintenance: 

A reliable AVMS provider should offer excellent customer support and regular system updates to address any issues and stay current with technological advancements.

By carefully assessing these factors, you can choose an AVMS that aligns with your hotel’s specific needs, enhances the guest experience, and streamlines your operations, ultimately contributing to increased guest satisfaction and loyalty.

Best Practices for Implementing an AVMS System

Implementing an AVMS can be a daunting task for any organization. However, with the right plan and best practices in place, the process can be smooth and effective. One of the key best practices is to start with a thorough assessment of the organization’s needs and goals. This will help determine the AVMS features and functionalities necessary to meet both technical and operational requirements. 

It is also essential to have a skilled and experienced team of IT and AV professionals to oversee the implementation process. Training and education for end-users is another important aspect that cannot be overlooked. By following these best practices, organizations can ensure a successful AVMS implementation that will enhance their audio-visual capabilities and productivity.

Tips for Enhancing the Guest Experience with AVMS Technology

AVMS technology has the potential to significantly enhance the guest experience in the hospitality industry. Here are some tips for using AVMS technology to provide a seamless and personalized experience for guests:

Customize Messages: 

AVMS technology allows hotels to customize messages to guests based on their needs and preferences. For example, welcome messages can be personalized with the guest’s name and provide information about the hotel’s amenities and services.

Offer Personalized Recommendations: 

AVMS technology can be used to offer personalized recommendations to guests based on their interests and previous bookings. For example, a guest who has previously booked a spa treatment may receive a message offering a discount on their next treatment.

Provide Self-Service Options: 

AVMS technology can be used to provide self-service options to guests, allowing them to access information and services on their own. For example, guests can use the system to order room service, request housekeeping services, or check out of the hotel.

Use Voice Recognition: 

Voice recognition technology can be used to allow guests to interact with the AVMS system using their voice. This can provide a more natural and intuitive experience for guests, especially for those who may not be familiar with using technology.

Integrate with Other Systems: 

AVMS technology can be integrated with other hotel systems, such as property management systems (PMS) and customer relationship management (CRM) systems. This integration can provide a seamless experience for guests, allowing them to access information and services through a single interface.

Provide Real-Time Updates: 

AVMS technology can be used to provide real-time updates to guests, such as flight information, weather updates, or local event information. This can help guests plan their activities and make the most of their stay.

Gather Feedback: 

AVMS technology can be used to gather feedback from guests about their experience. This feedback can be used to identify areas for improvement and make necessary changes to enhance the guest experience.

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In conclusion, AVMS technology is a valuable asset for hotels. It helps enhance customer service by offering a wide variety of solutions, from simplified billing to automated check-ins and more. When selecting an AVMS system for your hotel, consider the main features discussed here – ease of use, integrated voice recognition, scalability, reporting tools, and up-to-date security measures. 

All in all, PhoneSuite’s Connectware of hospitality products and services has proven to be incredibly valuable for businesses looking to make the most out of their operations. The portfolio of solutions can help keep customers satisfied with better service and communication, while also making sure your staff is connected and organized as needed. With this technology, businesses can become more efficient with their customer service management and keep up with the ever-changing digital world.

No matter what type of business you own, PhoneSuite Voiceware has the right solution to help you reach success. Investing in these powerful products and services is a great way to spark growth amongst your team, prove effective hospitality communication strategies, and ultimately make strides towards better business that will keep your customers both happy and impressed.