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Hotel personnel are faced with making decisions on a daily basis. Some of these decisions are based on the individual needs or requests of a specific customer. Others are based on how your clientele will be impacted as a whole. And still, others tie together your customers’ desires with the
Last week, PhoneSuite staff David Rafsky, Jerry Moore and Frank Melville attended the IT Expo trade show in Las Vegas NV. The show describes itself as a Business Technology Event and it is attended by a quite diverse crowd of interrelated business communications concerns. This was PhoneSuite’s first visit to
Kinseth Hospitality Companies, a midwestern hotel ownership, and management company, previously selected a hosted PBX solution for eight of their midscale and full-scale properties. The solution was not adequate for a variety of reasons, most notably inconsistent phone call quality and undependable PMS interfaces.
Are you the type of hotel that is satisfied with the status quo, or are you always looking for ways to improve your guest’s experiences? Although providing high-quality services, cleanliness, and physical comfort are all staples in the hospitality business, the most successful ventures are taking things a step further.
After examining actual cost, this 96-room new-build Holiday Inn Express wired for SIP throughout the hotel, selected a Voiceware-driven SIP-analog hybrid solution – saving over 19% and providing the same high level of features and services.
Thirty years ago, the guest room phone was a strong revenue center for most hotels. Because hotel guests who needed to make calls had few options other than the guest room phone, we began to push the billing envelope with respect to the amount we could get away with charging,
In the first part of this webinar series, we discussed how technology has moved to open standards, non-proprietary, hardware, and software that can be updated or replaced as easily as changing your word processor.
