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The hotel industry is famous for being a little behind the times when it comes to technology, but modern consumers aren’t as patient about outdated communications systems as they used to be. Today’s travelers want the best and most current options, and it’s your job to keep up.
Your guests care about sustainability. In every industry, consumers are becoming more and more aware of the environmental impact of their purchases, and hotels are no exception. Consumers are very conscious that travel is one of the largest pieces of their environmental footprint, so they’re doing what they can to
The state of the hotel industry is strong. According to Hotel Management, hotel revenue in June of 2018 reached an all-time high, and deal volume was up 51 percent from the previous year. But the positive state of the industry and the economy at large may not last.
The common narrative in the business world is that millennials are broke. To some extent, that’s true; student loan debt is high and homeownership is low among people aged 24-39, and millennials are more focused on saving money and searching for the best deals than any previous generation.
VoIP (voice over internet protocol) systems have been around for decades, revolutionizing the way that hotels communicate both internally and externally. But switching phone systems can also be intimidating, and owners of small hotels tend to think that it’s not worth the effort to completely revamp their systems if they
There was a time, not too long ago, when hotels competed over glamour, size, and luxury. Websites and press releases boasted about palatial properties, high-thread-count sheets, celebrity chefs in their in-house kitchens, marble countertops in bathrooms. It was all about style, and substance started to fall by the wayside.
Spring break is one of the most popular travel times of the year. Depending on the location of your hotel, you might expect a huge surge in traffic during late March and early May, which can be intimidating. You might worry that your staff isn’t prepared for the extra demands,
