Hotel receptionist sitting at desk on phone while smiling

How a Better Phone System Can Improve Your Guest Experience

It seems like just yesterday we were all using rotary phones that were either attached to the wall or sat on a desk like a cumbersome paperweight. For decades, phone technology didn’t progress beyond those analog systems.

With the help of New Innovation Technology Voice over Internet Protocol or VoIP for short allows for the real-time transmission of voices over the Internet and has been rising in popularity over the traditional Public Switched Telephone Network (PTSN). VoIP’s versatility and cost-effectiveness make it an attractive solution for an increasing number of industries.

VoIP Is Still the Most Cost-Effective

In the past few years, a big selling point of VoIP has been the lower cost, both in installation and operation. Since the widespread adoption of VoIP, less expensive options have arrived on the market to rival their price point.

Providing Business-Class Service

Any hotel worth its salt wants to cater not only to vacationing guests but to professionals on business trips. It’s all part of being all things to all people. VoIP Call Recording provides business guests with perks like video conferencing and call bridging, but without the hotel making a huge financial investment. Such an arrangement can turn a modest little hotel into a competitive, world-class facility with a minimal monetary outlay

Mobile check-in

Sometimes your guests just want to go straight to their room without having to go through the check-in process. Hotels are increasingly recognizing this and mobile check-in is becoming a common tech that should be pretty easy to adopt at your hotel.

Better Wi-Fi

Wi-Fi is a given for hotels these days, but it is so important that you need to do more than simply have it available for your guests—you need to continuously make it better

WiFi is extremely important to business travelers. A recent study reveals that over 90% of business travelers want WiFi access in their rooms, while a third stated they would not return to a hotel that did not meet this expectation. Poor quality internet service could translate into a painful loss of business.


Investing in infrastructure such as VoIP & IT Technology that can protect the data you get from guests is a critical service you can’t overlook. It is also something you need to have a sharp eye on as you shift more toward mobile devices and cloud services for better security.

Personalized guest experience

Using hotel hi-tech software, you can keep track of everything from what kind of pillows they like to their food and music preferences. It’s an opportunity to let your guests know that they are valued, and not simply just another entry in the booking ledger.

As a hotel manager, you have an incredible opportunity to offer your guests a totally unique and customized experience. Today’s hotel management software allows you to track information about your guests’ preferences, not only before the stay but during it— so you can wow them the next time they come to visit by giving them a cup of their favorite brand of coffee or have the room set at the perfect temperature before they walk in.