Contact Center Solutions for Hospitality
Cut down on hardware and software costs with a phone system that’s hosted in the cloud.
Revolutionize the
Guest Experience
Leverage a true AI-powered contact center solution to ensure your guests receive consistent quality service. Drive true employee accountability and gain visibility in your contact center operation by using Phonesuite’s state-of-the-art live dashboards, reporting, and real-time alerting. Empower your call center management to be able to monitor and coach staff, listen to recorded conversations, and receive real-time alerts via Phonesuite mobile app or standard text messaging.
Transform Guest Engagement
Upgrade to a sophisticated contact center system that delivers a superior experience for guests and staff alike.
Artificial Intelligence
Optimize labor costs by leveraging Phonesuite AI.
Accountability & Visibility
With state-of-the-art reporting, monitoring, and live dashboards, we empower you to make informed decisions.
Omni-Channel
Engage with your guests via voice, SMS, Facebook, Instagram, WhatsApp, WeChat, and integrated web chat on your website.
Contact Center Features
With our experience in hospitality, we have built world-class contact center solutions with your guest experience in mind.
Call Reporting
Gain comprehensive insights into your call metrics and manage your communication system effortlessly through our centralized web portal.
Music on Hold
Engage guests with customized music and messages while they wait, creating a more pleasant and branded hold experience.
Contact Center AI
Our system leverages machine learning to enhance call handling and deliver data-driven insights for unparalleled guest service.
Call Tracing
Keep a detailed record of calls to ensure accountability, improve staff training, and resolve guest issues more efficiently.
Intelligent Call Routing
Connect guests to the right department from the first ring using our advanced routing system. Ensure your call is answered by the right agent.
Connect With Our Communication Experts
Ready to transform your hotel’s guest services with a contact center that ensures no call ever goes unanswered?
We’re standing by to help.
Frequently Asked Questions
How does Phonsuite’s contact center product ensure 24/7 guest support?
Our contact center application is designed to keep your hotel connected around the clock, enabling staff to answer calls, manage inquiries, and address guest needs anytime, ensuring no request goes unattended.
Can the Phonesuite contact center product handle high call volumes during peak times?
Yes. Our contact center includes advanced call-routing and queuing features to manage high call volumes effectively, reducing wait times and directing guests to the appropriate support channel.
Can I customize the music and messages my guests hear while on hold?
Yes, our contact center allows you to customize hold music and messages, offering an opportunity to inform guests about special promotions and enhance their overall experience.
How can I trace calls with the Phonesuite contact center product?
Call tracing is an integrated feature of our contact center prdouct, providing you with detailed information on call origin, duration, and resolution, which is essential for quality assurance and service optimization.
What are the benefits of Phonesuite’s on-hold announcements for my hotel?
On-hold announcements are a strategic tool for marketing your hotel’s services and specials directly to guests, leveraging otherwise idle time to boost sales and inform about amenities.
Will I need additional programming to integrate the Phonesuite Contact Center with my current system?
No, our contact center is designed for simple integration with ConnectWare and Voiceware systems, requiring no additional programming and minimizing setup time.