Female hotel receptionist on phone and tablet

What Sets Phonesuite Systems Apart

A VoIP phone system is a big upgrade, and you have a lot of choices of which system to install in your hotel. When you’re considering the differences between VoIP systems, look for a phone system that’s designed for the specific needs and requirements of hotels.

Phonesuite is that system. With more than 6,500 installations across hotels of all sizes, Phonesuite has been serving the hospitality industry for more than 30 years, evolving over the years to keep up with modern technology and the shifting demands of modern consumers.

Phonesuite offers start-to-finish, bespoke software and hardware solutions designed for hotels in select service, full service, and resort properties, in addition to luxury and boutique hotels. Still undecided? Here’s what sets Phonesuite apart from the competition.

Made in the USA

Phonesuite is based in the United States and has been for more than 30 years. We’re tapped into the U.S. hospitality industry in a way that an internationally-based company can’t be. This also means that we can offer American-based tech support hotlines staffed by specialists who are well-versed in our products, rather than outsourced customer service techs reading from a script.

Hotel-Specific Features

All VoIP systems are designed for large buildings with dozens or hundreds of phones, but many of them have overly broad feature sets to accommodate the needs of large businesses like offices and hospitals. While those systems can work for hotels, they lack the specific features designed for hotels that set Phonesuite apart:

  • Unparalleled mobility: using a tablet and Bluetooth headset, front desk staff can answer and forward calls from anywhere in the building.
  • Digital directories allow callers to find specific facilities, staff, or guests by name, then transfer immediately.
  • A pop-up screen of guest information any time you answer a guest’s call, including their name, preferred language, VIP status, booking information, wakeup preference, payment history, and more.
  • Remote check-in and checkout
  • Integration with other internal systems like maintenance, housekeeping, and room service.

Hotel-Specific Features

The needs of hotels and their guests are constantly changing, and we put special effort into ensuring that our service evolves along with them. Whether we’re adapting our service to comply with new regulations, adding features based on the needs of hotel guests, or changing functionality to meet the needs of the hoteliers using our products, we’re constantly innovating and developing new approaches to the world of hotel communications.

Bespoke Communications Solutions

Every hotel is different, depending on the size, budget, location, and a number of guests. While some VoIP providers offer a few pre-built packages, Phonesuite is determined not to force our clients into a cookie-cutter solution. We offer the widest variety of hotel VoIP solutions on the market, from on-premise to cloud and hybrid solutions for hotels of all sizes and budgets.

Brand and Carrier Agnostic

Some VoIP providers partner with particular trunking solutions and hardware providers, narrowing client choice and restricting flexibility. At Phonesuite, we’re phone brand-agnostic — you can use whatever hardware best suits your hotel, including your old analog hardware if you’re not ready to upgrade all your handsets just yet. We’re also SIP- and carrier-agnostic, allowing our clients to sign up for whichever trunk services fit their needs.

Endorsements From Top Hotels

Our hotel telephony services have been endorsed by virtually every top hotel brand in the United States, including:

  • Marriott/Starwood
  • Hilton Worldwide
  • IHG Hotels
  • Hyatt Hotels
  • Best Western
  • Choice
  • WoodSpring Suites
  • InTown Suites
  • …and thousands of independents

We’ve installed our systems in more than 6,500 hotels in the last 30 years, from the largest full-service luxury hotels to the smallest boutiques, and we have testimonials from many satisfied customers who can attest to our efficiency, effectiveness, and service.

Talk to Phonesuite Today

If you’re ready to upgrade your hotel’s phone system to a modern, feature-rich VoIP system, Phonesuite is the clear solution for you. As the most experienced hotel-specific VoIP provider in the country, we can provide your hotel with the telephony system that best suits the needs of your staff and your customers. If you’re curious about the cost and benefits of a Phonesuite system, contact us today!