VoIP and Internet of Things (IoT)
The IoT connects devices (like computers, smartphones, tablets, televisions, lights, door locks, and more) around us to the internet.
These connected devices are able to send and receive data that can streamline many businesses’ working models.
The concept of the internet of things enables devices with internet connectivity to exchange data with other networked objects.
In the context of VoIP, we are talking about the future where a smart office is possible in real-time and employees are able to customize their workplace, desk phones, reserve cubicles, and even adjust the lights from the VoIP phone.
Integration between VoIP and the internet of things has the ability to accelerate telecommuting, shared office space, and remote working.
While this is one of those VoIP future trends that is dependent entirely on IoT penetration, it’s exciting to see nonetheless how organizations adapt to it and enhance their capabilities.
AI Technology For VoIP IoT
Artificial intelligence (AI) technology is fast becoming dominant in customer-service fields, with VoIP jumping on board this revolutionary software. Some of the ways you can expect VoIP to incorporate AI technology is through auto attendants who handle incoming calls, as well as analysis and other basic task automation. Through Natural Language Processing (NLP), AI can assist in voice software applications, as well as voice translation in real time.
AI is becoming ubiquitous in just about every aspect of modern life, so it shouldn’t come as a surprise to learn it’s been deeply adopted by tech-savvy VoIP providers. Voice Intelligence, which it calls Vi, was introduced in 2019 to combine speech recognition and natural language processing (NLP), and has become a major part of its value as a provider
Due to the rapid growth of technology, the problem of storing, processing, and accessing large amounts of data has arisen. Great innovation relates to the mutual use of the Internet of Things and cloud technologies. In combination, it will be possible to use powerful processing of sensory data streams and new monitoring services. As an example, sensor data can be uploaded and saved using cloud computing for later use as intelligent monitoring and activation using other devices. The goal is to transform data into insights and thus drive cost-effective and productive action.
Benefits And Functions of IoT Cloud:
There are many benefits of combining these services –
• IoT Cloud Computing provides many connectivity options, implying large network access. People use a wide range of devices to gain access to cloud computing resources: mobile devices, tablets, laptops. This is convenient for users but creates the problem of the need for network access points.
• Developers can use IoT cloud computing on-demand. In other words, it is a web service accessed without special permission or any help. The only requirement is Internet access.
• Based on the request, users can scale the service according to their needs. Fast and flexible means you can expand storage space, edit software settings, and work with the number of users. Due to this characteristic, it is possible to provide deep computing power and storage.
• Cloud Computing implies the pooling of resources. It influences increased collaboration and builds close connections between users.
• As the number of IoT devices and automation in use grows, security concerns emerge. Cloud solutions provide companies with reliable authentication and encryption protocols.
• Finally, IoT cloud computing is convenient because you get exactly as much from the service as you pay. This means that costs vary depending on use: the provider measures your usage statistics. A growing network of objects with IP addresses is needed to connect to the Internet and exchange data between the components of the network.
It is important to note that cloud architecture must be well-designed since reliability, security, economy, and performance optimization depends upon it. Using well-designed CI/CD pipelines, structured services, and sandboxed environments results in a secure environment and agile development.
There Will Be Increased Competition & Partnerships
Many businesses are switching over to VoIP and unified communications (UC). The industry has quickly entered into a state of consolidation, and some powerful companies are putting their money where their mouth is.
For example, Verizon recently purchased BlueJeans, and Microsoft’s recent Teams push resulted in massive usage upticks. While Zoom did fail to purchase Contact Center as a Service (CCaaS) provider Five9 in late 2021, there are multiple indications that consolidation will continue well into 2022.
A steady lineup of new players are also entering the arena. LinkedIn recently launched native video meetings on their platform, which eradicates the need for business connections to use an external service like Zoom to communicate.