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Guest satisfaction begins with the first phone call. Whether managing room reservations, handling special requests, or coordinating guest services, hospitality businesses need reliable communication systems to create memorable experiences. Computer telephony integration (CTI) gives hotel call centers the tools they need to transform every guest interaction into an opportunity for
In the hospitality industry, providing excellent communication is essential to delivering a memorable customer experience. Whether guests are making a reservation, inquiring about amenities, or requesting room service, how quickly their needs are addressed can make all the difference – especially with 77% of consumers expecting to interact with someone
As more hotels embrace digital transformation, communication systems are evolving to keep up with the demands of modern guests. One of the most valuable innovations in this space is the auto attendant phone system – often referred to as a digital receptionist or virtual receptionist. While traditional front desk operations
Whether you’re managing a boutique hotel or overseeing a sprawling resort, your phone system is the lifeline that keeps your operations running smoothly. U.S. hotel occupancy is projected to reach 63% in 2025,1 and outdated phone systems simply can’t keep up with modern demands. That’s where cloud telephony comes in.
In our ongoing commitment to making ConnectWare Hospitality the most efficient and user-friendly system on the market, we’re excited to announce several significant updates. These new features are designed to streamline installation processes, simplify management for dual brand hotels, and encourage feedback to continuously improve our offerings. Installation Helper: Making
If you’re considering a VoIP phone system for your hotel, you’re not alone. Many hospitality businesses are turning to VoIP to elevate their communications. It’s easy to see why – VoIP offers better flexibility, modern features that enhance the guest experience, and cost savings between 30% and 50% on average.1
As a hotel marketer, you understand the importance of corporate social responsibility (CSR) initiatives for the success of your business. It’s powerful when brands give back and focus on sustainable practices and corporate consciousness. Unfortunately, many independent hotels don’t have the resources to implement a comprehensive CSR strategy, which can
