From expert advice to industry news, our blog is your resource for all things hospitality communications. Subscribe to stay informed.
Guests expect convenience and efficiency when they stay at your hotel – and the check-in process is no exception. A 2025 survey found that more than half of travelers (53%) specifically want contactless check-in and check-out to remain a permanent feature at hotels,1 and 80% would choose to stay at
Great customer service comes down to genuine connections – especially in hospitality, where every guest interaction matters. When your team has the right tools, those connections happen naturally. That’s why many hotels are turning to CRM phone integration, a simple and effective way to streamline communication and improve guest experiences.
In the hospitality industry, providing excellent communication is essential to delivering a memorable customer experience. Whether guests are making a reservation, inquiring about amenities, or requesting room service, how quickly their needs are addressed can make all the difference – especially with 77% of consumers expecting to interact with someone
As more hotels embrace digital transformation, communication systems are evolving to keep up with the demands of modern guests. One of the most valuable innovations in this space is the auto attendant phone system – often referred to as a digital receptionist or virtual receptionist. While traditional front desk operations
Whether you’re managing a boutique hotel or overseeing a sprawling resort, your phone system is the lifeline that keeps your operations running smoothly. U.S. hotel occupancy is projected to reach 63% in 2025,1 and outdated phone systems simply can’t keep up with modern demands. That’s where cloud telephony comes in.
As a hotelier, the impact of remote work on communication methods presents an interesting challenge – one that requires you to think differently when it comes to ways of communicating with staff. As technology continues to evolve and employers become more geographically separated, telephone transactions are no longer limited to
In our ongoing commitment to making ConnectWare Hospitality the most efficient and user-friendly system on the market, we’re excited to announce several significant updates. These new features are designed to streamline installation processes, simplify management for dual brand hotels, and encourage feedback to continuously improve our offerings. Installation Helper: Making
