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Today, one of the most important tools for hospitality businesses is effective communication with guests. More than ever before, extending your reach to customers and building meaningful relationships requires leveraging digital platforms like social media and email marketing channels—opportunities that simply didn’t exist a few years ago. By taking advantage
We live in a world where hotel technology is transforming the way businesses operate and customers interact with them. Hotels are no different, embracing modern technologies to improve customer service, increase efficiency and enhance their customers’ experiences. From virtual reality (VR) to voice assistants, hospitality brands have begun leveraging the
In the world of business, particularly within the hospitality and events sectors, guest engagement is the key to creating memorable experiences that not only satisfy but also delight your customers. It’s not just about providing a service or a product, it’s about building relationships, fostering loyalty, and ultimately driving growth.
If you work in hospitality, you’ve likely heard of Enhanced 911, or E911. But what is it, and why is it important? E911 is a system that helps emergency services locate a caller who is using a VoIP (Voice over Internet Protocol) phone. This is essential for businesses that use
Hotels have long been at the forefront of modern innovation, pushing boundaries in service and comfort to create a memorable experience for guests. Now, new technologies are revolutionizing hospitality from behind the scenes and helping hotel owners make their businesses more sustainable while still providing top-notch experiences for customers. Quantum
In the hospitality industry, the importance of guest communication cannot be overstated. It’s the backbone of providing an exceptional guest experience, from the moment a reservation is made until the guest checks out. With the integration of modern technology such as mobile VoIP phone systems, cloud technology, and property management
The world of hospitality is highly competitive, and hoteliers must constantly innovate to stay relevant in today’s hotel industry market. But the challenge here is twofold: how can hotels ensure they’re investing their resources wisely, while at the same time providing guests with an exceptional experience? One way some hotels
