From expert advice to industry news, our blog is your resource for all things hospitality communications. Subscribe to stay informed.
When you’re shopping for a VoIP provider for your hotel, you’ll find a wide variety of options — from enormous multinational companies to small, focused providers and everything in between. Choosing the right provider for your hotel can be tricky, but don’t worry: Phonesuite provides the perfect balance between the
The SIP trunking services market is exploding. According to Transparency Market Research, the worldwide market for SIP trunking services is projected to grow as much as 13% per year until 2030 and reach $35 billion in total market value. SIP trunking has been changing the way that companies and individuals
How to Improve Guest Retention Through CRM Integration Guest retention is one of the highest priorities for any hotel — attracting new guests costs around 15 to 20 percent of room revenue, cutting into your already-thin margins and hampering growth. If you can convince your existing guests to come back
When your hotel was just starting out, there was a time when you could get away with a single business phone number that rang the front desk. With the progress of phone technology and your guests’ expectations, that’s no longer a viable option. As your hotel grows, you’ll need to
Phone call recording addresses a wide range of business needs, including cost-effective resolution of customer disputes, sales verification, quality assurance, and more. Many modern phone systems allow call recording on a per extension basis as a standard feature or option. For your hotel, recording calls placed to or from administrative
