From expert advice to industry news, our blog is your resource for all things hospitality communications. Subscribe to stay informed.
With voice assistants becoming increasingly popular, it is no wonder they are rapidly being adopted in modern call centers. As technology advances and customers become more informed, the way customer service is administered must evolve as well. Voice assistants provide a unique opportunity to significantly enhance communication with customers and
With the shifting digital landscape, hotel marketers must stay ahead of the curve when automating their activities. To do that, they need to evaluate the effectiveness of each automation strategy: robotic process automation (RPA) versus traditional methods. The debate between these two technology models is a hotly debated one in
In the world of customer service, skill-based ivr call routing is a game-changer. It’s a strategy that directs customer queries to the most qualified agents. This approach is not just about efficiency. It’s about enhancing the customer experience and boosting satisfaction levels. From phone systems to VoIP and cloud PBX,
The sales landscape has always been a dynamic battleground of strategies, rapport building, and numbers. But as digital transformation accelerates and consumer behaviors evolve, traditional cold-calling methods are beginning to sound rather… well, cold. With the rise of powerful artificial intelligence (AI) and voice-driven technology, the future of cold calling
In an increasingly digital and hyper-connected landscape, the quest for superior user experience has become a centerpiece of the hospitality industry’s strategy. In response, the implementation of microinteractions has emerged as a leading-edge solution in website and app design, transforming the minute into the monumental when it comes to engaging
In today’s fast-paced business world, effective communication in call management is key to success. When it comes to managing calls, it’s essential to have a system in place that ensures efficient and timely communication with clients, customers, and colleagues. Effective communication is the cornerstone of successful interactions, both personally and
In the ever-evolving landscape of business communication, the touchstone of professionalism and efficiency remains the good old voice call. However, the ‘how’ behind these calls is transforming. Voice protocols, often the unsung heroes of clear, reliable connections, are quietly but profoundly shaping the future of business interaction. This comprehensive post
