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Call centers are the lifeblood of customer service operations, and as a modern marketer, you need to stay on top of this ever-evolving field. Thanks to technological advancements over the last few years, call centers have been undergoing immense changes. From AI-driven automation technology to Voiceover IP (VoIP), there have
As the hospitality industry continues to evolve and disruptors enter the market, hoteliers are facing a unique challenge—how to keep up with technological advances that are reshaping customer expectations. Mobility is becoming increasingly important in all aspects of this industry, from booking decisions to consumer engagement before, during, and after
If you’re a marketer looking for ways to maximize the potential of your hotel business, Platform as a Service (PaaS) could be just the answer. PaaS offers unique and powerful advantages such as an agile service delivery model, scalability with reduced startup costs and risks, deep insights into customer behavior,
In the fast-paced world of hospitality, hoteliers constantly strive to maximize revenue and profitability. Two popular strategies employed to achieve this are dynamic pricing and yield management. These techniques have revolutionized the industry, enabling hoteliers to optimize their room rates and occupancy levels. However, there is often confusion between these
As a hotelier, you’re constantly trying to stay ahead of the competition. By leveraging automation tools in your hotel business, you can capitalize on new opportunities and reach more customers than ever before. Going beyond traditional methods, automating booking processes and hospitality activities can help establish an agile workflow that
In the business world today, understanding and being able to differentiate a wide area network (WAN) from a local area network (LAN) can give you a major edge in the increasingly digitized market. From small businesses to multinationals, LAN vs WAN is often a key deciding factor when it comes
In today’s digital era, mobile apps have become an integral part of our lives, revolutionizing the way we communicate, shop, and access information. But their potential extends far beyond personal use. Businesses, particularly those in the hospitality industry, have recognized the immense value of mobile apps in transforming guest experiences
