Phonesuite Engineering and Deployment Process
Phonesuite invests in a number of standards to ensure a smooth and timely deployment of your Managed VOICE platform. Unlike many of our competitors, Phonesuite only employs factory-trained employees for installs and all UAT Testing/Quality Assurance, Call Center and Remote Monitoring Services are handled internally instead of outsourced to third-party providers. You can be assured that whether onsite or remote, a skilled Phonesuite technician, who understands the hospitality industry, will oversee your installation and offer 24/7 support.
As part of ensuring our core value of delighting our customers, Phonesuite has devised a 6-Phase Design, Deployment and Support process. Each deployment plan contains over a hundred tasks and is managed by one of our factory Project Managers to ensure quality results.
Six phases of deployment for Managed Voice
Phase 1: Information Gathering. Dedicated Phonesuite team captures all scope of work and works with customer to identify communications goals to benefit hotel staff support and enhance overall guest experience.
Phase 2: Design. Phonesuite engineers review the network, telephony and infrastructure requirements to ensure Managed VOICE platform easily integrates into the hotel’s existing environment while achieving all communication requirements. Once complete, Phonesuite Sales Team provides the customer with a Budgetary Quote or Formal Proposal.
Phase 3: Pre-Installation. Lead Sales Account Manager oversees the business relationship between the customer and Phonesuite, while the Phonesuite Deployment Team answers preliminary questions or concerns about the installation process. An initial Pre-Installation kick-off meeting is scheduled with the customer and Deployment Team to ensure full transparency and management of the deployment process.
Phase 4: Onsite Deployment. To ensure a seamless process, Onsite Deployment is managed by a factory team, consisting of a Project Manager, Lead Onsite Engineer, Remote Tier3 Engineer with local Factory-Trained techs onsite as necessary.
Phase 5: UAT/QA Testing. Lead Onsite Engineer oversees the testing of the entire Managed VOICE platform, including making test calls and administering a QA Checklist with onsite hotel customer liaison. Onsite training is conducted with hotel staff to familiarize them with features and functionality of the Browser Console, Configurator, Reporting and overall phone operation.
Phase 6: Support Process. Ongoing Support features:
- 24/7 Proactive Monitoring and Factory-Maintained Call Center.
- Lifetime “No Questions Asked” Warranty on all Phonesuite manufacture equipment.
- Upgrades on all Phonesuite manufactured hardware and software.
- Free Move, Adds and Changes (MAC) configuration changes
- Free daily encrypted backups for “peace of mind” disaster recovery
- Rapid Call Center and Onsite Response