a man sitting and using his smartphone and laptop inside a hotel

What’s Managed VOICE? Why Should You Switch?

Managed VOICE is Phonesuite’s cost-saving, future-proof answer to the traditional hotel PBX model. With Managed VOICE, you can choose between a hybrid (on-premise) or hosted (cloud-based) system, but either way, Phonesuite manages all your hardware and software. Think of it like a cloud computing solution for your PBX.

What Does Managed VOICE Come With?

Our Managed VOICE solution comes with a host of useful features, including:

  • Installation and Deployment/Integration Testing
  • 24/7 Support Software & Hardware
  • SIP Trunking-Local/LongDistance/E911 Compliance
  • Voiceware Hospitality Communications Platform

The Voiceware Communications Platform

Voiceware is Phonesuite’s proprietary software-based VoIP system, designed specifically for the needs of the 21st-century hotelier. Our solution has been tried and tested in over 5500 hotels in the last 25 years, from select service to full service to luxury and boutique establishments.

The main benefit of the Voiceware system is its flexibility. VoIP systems are essentially infinitely scalable, allowing you to add, remove, and transfer lines as needed without disrupting your guests or requiring expensive and time-consuming hardware upgrades.

Our Voiceware platform includes:

  • Hospitality VoIP PBX
  • Call Accounting
  • Voicemail
  • PMS Integration Compliance
  • Full Hospitality Feature Set
  • Deployment/Integration Services
  • 24/7 Hardware & Software Support
  • SIP Trunking-Local/Long Distance
  • Advanced 911 Reporting including E911 with CNAM

Phonesuite’s Engineering and Deployment Process

Phonesuite’s main priority when switching your hotel to a Managed VOICE platform is a smooth deployment that doesn’t disrupt your services for your guests. To ensure a timely install, we only employ factory-trained employees for all of our installations. UAT testing, quality assurance, call center, and remote monitoring services are handled by Phonesuite internally.

Our first step is to gather information. A Phonesuite team will work with you to identify your communications goals, help out your staff, and enhance the experience of your guests.

We then design a software solution just for your needs. We’ll review your network, telephony, and infrastructure requirements to guarantee that we can integrate our system into your existing technology.

Before installation, we’ll assign a Lead Sales Account Manager to be your liaison with Phonesuite, answering questions about deployment, installation, or scope. We want to ensure that our process is as transparent as possible so you know exactly what to expect.

Onsite deployment is then handled by a Project Manager, Lead Onsite Engineer, Remote Tier 3 Engineer, and as many local factory-trained techs as necessary for your particular job. After installation, our Lead Onsite Engineer will oversee testing of the entire platform, going through a quality assurance checklist with your hotel customer liaison to ensure that your systems are working as intended.

Our Ongoing Support Network

Once our system has been deployed and tested, our team will be available for 24/7 support to both hotel administration and guests, both locally and remotely. Our ongoing support also features:

  • 24/7 Proactive Monitoring and Factory-Maintained Call Center
  • Lifetime “No Questions Asked” Warranty on all Phonesuite manufacture equipment
  • Upgrades on all Phonesuite manufactured hardware and software
  • Free Move, Adds and Changes (MAC) configuration changes
  • Free daily encrypted backups for “peace of mind” disaster recovery
  • Rapid Call Center and Onsite Response

Why Make The Switch?

Managed VOICE is the perfect solution for hoteliers who are concerned about costs and convenience. The capital expenditure of the system is low, since Phonesuite retains ownership of all network infrastructure and hardware — all you pay is an affordable monthly OpEx.

Phonesuite’s system features open architecture and an evergreen platform, allowing you to build on your existing communications, expand them, and scale them to your entire portfolio of hotels. Your system is also set up for ongoing scalability, keeping pace with your hotels well into the future.

Think a Managed VOICE system might be right for you? Contact us today!


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