In our ongoing commitment to making ConnectWare Hospitality the most efficient and user-friendly system on the market, we’re excited to announce several significant updates. These new features are designed to streamline installation processes, simplify management for dual brand hotels, and encourage feedback to continuously improve our offerings.
Installation Helper: Making Installations Easier and More Transparent
One of the most critical aspects of deploying any new system is ensuring the installation process is smooth and thoroughly documented. To this end, we’re introducing the Installation Helper – a suite of tools aimed at simplifying and improving the installation experience.
Key Features of the Installation Helper:
- Real-Time Project Tracking: The new Project Manager dashboard allows you to monitor the installation in real time, ensuring everything is on track.
- Automatic Room and Phone Testing: Our system automatically tracks tested rooms, admin phones, and other vital installation elements, so nothing is overlooked.
- Mobile App for Onsite Teams: The new mobile app equips your onsite installation team with the tools they need to track progress and test or debug each phone – while on the move.
- Post-Installation Summary Emails: After installation, Project Managers receive a detailed email summarizing the installation, complete with notes, pictures, and testing results. Customers also receive a summary, giving them the option to sign off on the installation once they’re satisfied.
This feature not only ensures that installations are done right but also offers hotels peace of mind knowing that every aspect of setup has been thoroughly tested and documented.
Dual Brand Support: Simplifying Operations for Dual Brand Hotels
We understand the unique challenges faced by dual brand hotels—those that house two distinct hotel brands within the same property. Our new Dual Brand Support feature within ConnectWare hospitality is designed to simplify operations in these environments.
Benefits of Dual Brand Support:
- Unified Domain Management: In the past, dual brand hotels required separate domains for each brand. With our latest update, we can now use Sites in ConnectWare to group guest rooms by brand, simplifying management.
- Support for Two Serial Boxes: ConnectWare now supports two Serial Boxes per domain, facilitating seamless connections to the property management systems of both brands.
- Streamlined Admin Phone Communication: Admin phones can now easily make and receive calls to rooms across both brands, making communication smoother and more efficient.
This feature significantly reduces setup time and enhances ease of use, ensuring that your dual brand hotel operates as smoothly as possible.
Feedback Link: Your Input Matters
At Phonesuite, we value the feedback of our resellers and end users, and we’re always looking for ways to improve our products. To make it even easier for you to share your thoughts, we’ve added a Feedback Link directly inside ConnectWare and the Hospitality Console.
With this new feature, you can quickly submit feedback, feature requests, or bug reports directly to our Product Management team. We believe that continuous improvement is key to providing the best possible service, and your input plays a crucial role in that process.
Why These Updates Matter
These updates to ConnectWare hospitality reflect our ongoing commitment to delivering the most effective and user-friendly solutions for the hospitality industry. By making installations easier, supporting the unique needs of dual brand hotels, and encouraging customer feedback, we’re ensuring that ConnectWare continues to meet – and exceed – your expectations.
Ready to experience these new features?If you have any questions about these updates or would like to learn more about how ConnectWare hospitality can benefit your hotel, feel free to reach out to us. We’re here to help you make the most of your communication systems.
