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As you make plans to upgrade your hotel’s phone system, the idea of where the actual hardware or software is coming from and how it will be integrated into your communications network is probably one of the last things on your mind. Although most people don’t give a lot of
Today, technology has infiltrated every aspect of both our personal and professional lives. All of us have begun to expect it, due to the value that it brings to our lifestyles and experiences. It should naturally go to follow, then, that technology has become an important part of customer care,
You know that you’re ready to update your hotel’s phone system, but should you lease or buy the equipment? As Voice over Internet Protocol (VoIP) continues to replace landlines in businesses across the globe, countless other hoteliers are faced with this same question. Although there are definitely both benefits and
In your technology structure, should you go with a hosted or premise based phone system for your property? We’ll dive in and discuss both options and real-world cost comparisons at the 5, 10 and 15 year marks.
Switching to a new hotel phone system can initially cause some anxiety. Will the transition impact the way that your staff interacts with callers, and will they be able to adapt to it quickly? Will the investment in new IP phones with SIP trunking capabilities be worth it? Asking these
As the hospitality industry grows more competitive, it’s important for hotel owners and managers to take the necessary steps to keep business operating smoothly and to keep guests completely satisfied. In order to accomplish this, a unified hotel communications system is a must. The good news is that Voice over
