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How to Improve Guest Retention Through CRM Integration Guest retention is one of the highest priorities for any hotel — attracting new guests costs around 15 to 20 percent of room revenue, cutting into your already-thin margins and hampering growth. If you can convince your existing guests to come back
When your hotel was just starting out, there was a time when you could get away with a single business phone number that rang the front desk. With the progress of phone technology and your guests’ expectations, that’s no longer a viable option. As your hotel grows, you’ll need to
Phone call recording addresses a wide range of business needs, including cost-effective resolution of customer disputes, sales verification, quality assurance, and more. Many modern phone systems allow call recording on a per extension basis as a standard feature or option. For your hotel, recording calls placed to or from administrative
The cloud provides a number of security benefits for hotels, including data backup and disaster recovery, remote access and collaboration, and the ability to scale resources as needed. Additionally, cloud providers typically have a team of security experts that work to ensure the safety and security of the data stored
