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Hoteliers everywhere, it’s time to get ready for the voice-enabled revolution! Voice-first technology is rapidly changing the hospitality space, with customers increasingly expecting a guest experience that is more convenient and personalized. How can hotels keep up with these demands? What steps can they take to ensure their properties and
If you’re an experienced marketer, you’ll know firsthand the challenges of working with a distributed software development team. You have individuals and teams in different countries, likely across multiple time zones – which can pose significant issues when ensuring that any given task makes progress as scheduled. Not only are
In today’s fast-paced business world, communication is key and for many businesses, desk phones are still an essential tool for staying connected with clients, customers, and colleagues. But with the rise of mobile devices and other communication technologies, some may question the importance of business desk phones. Despite the rise
With voice assistants becoming increasingly popular, it is no wonder they are rapidly being adopted in modern call centers. As technology advances and customers become more informed, the way customer service is administered must evolve as well. Voice assistants provide a unique opportunity to significantly enhance communication with customers and
With the shifting digital landscape, hotel marketers must stay ahead of the curve when automating their activities. To do that, they need to evaluate the effectiveness of each automation strategy: robotic process automation (RPA) versus traditional methods. The debate between these two technology models is a hotly debated one in
In the world of customer service, skill-based ivr call routing is a game-changer. It’s a strategy that directs customer queries to the most qualified agents. This approach is not just about efficiency. It’s about enhancing the customer experience and boosting satisfaction levels. From phone systems to VoIP and cloud PBX,
The sales landscape has always been a dynamic battleground of strategies, rapport building, and numbers. But as digital transformation accelerates and consumer behaviors evolve, traditional cold-calling methods are beginning to sound rather… well, cold. With the rise of powerful artificial intelligence (AI) and voice-driven technology, the future of cold calling
