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Hotel Phone System Failure and Recovery Time

As a hotel owner or manager, you have a lot of problems to juggle. Reliability shouldn’t be one of them — if your phone system goes down for any length of time, you’re in danger of disappointing customers and even losing revenue.

Disasters can happen with any phone system, halting communications and affecting business. Landlines have long been thought to be reliable, but they’re not perfect — a storm can take down a phone line and cut your facility off from the rest of the world. These days, though, it is very rare for an Internet connection to be catastrophically disrupted for any length of time, making VoIP just as reliable as a traditional system.

Keeping Your Network Running

To maximize the reliability of VoIP, it’s important that you have your network connection and bandwidth capabilities analyzed to ensure that it will be able to support your new hotel phone system. Don’t worry — VoIP systems use far less bandwidth than web browsing, video streaming, and other common uses for your high-speed internet, so it shouldn’t be difficult to spare some for your phone system.

Once you know that you have a strong enough connection, it’s a good idea to come up with a back-up plan for emergencies. In the event of a power outage, a battery backup system can prove to be very effective, and you may find that your provider offers disaster recovery plans to ensure that calls are not interrupted.

Another advantage of a VoIP system is that it can be redirected remotely. In a worst-case scenario, like a large-scale power outage, you can have your hotel’s phone numbers re-routed to a manager’s cell phone or an offsite call center so that you’re still able to keep in touch.

Getting Back Online

There’s no such thing as a foolproof system, but you can do your best to get close. You need to anticipate what potential problems might arise so you can plan for how to solve them. As mentioned above, network outages and power outages can be seriously disruptive to your service, and you should have a plan to deal with them.

There’s also the matter of turning everything back on after an outage. You need a system that can reboot quickly so that you’re not waiting around for hours, missing valuable calls and unable to provide for your guests. That’s why Voiceware comes with a built-in secure offsite cloud backup system that brings your communications network back to full capacity quickly, easily, and automatically. The last thing you want to do after an outage is scramble to get your communications back online — with Voiceware, you can focus on more important things.

In addition, all Voiceware installations include local survivability, so a temporary loss of internet access does not cause an interruption to phone service or wakeup calls. Hopefully, this will take a lot of pressure off of you and your staff, allowing you to focus on keeping your guests comfortable, rather than attempting to reset the phone by reading through a manual or having a technical support person walk you through the issue.

Talk to Phonesuite Today

When VoIP was a new innovation, people were worried that it wouldn’t be nearly as reliable as the copper hardlines running through their walls. Now, digital PBX systems have become just as reliable and secure as any analog system — in fact, thanks to their decentralized phone trunks and flexibility, they’re even more consistent than their analog counterparts.

If you’re ready to put your trust in a VoIP system and bring your hotel’s phone systems into the 21st century, talk to Phonesuite. We’ll walk you through the capabilities, features, benefits, and savings that a Phonesuite VoIP system can bring you.