Basic Call Handling

Basic Call Handing focuses on the fundamentals of call handling. Through this lesson, participants will gain an understanding of Voiceware PhoneSuite’s features and how to properly use them when interacting with customers. The topics discussed in this lesson are: setting up PhoneSuite for incoming calls, making outgoing calls, transferring calls, setting up voicemail boxes, and navigating PhoneSuite’s menus. The lesson also covers PhoneSuite’s advanced features such as automatic call forwarding and recording calls. At the end of this lesson, participants will have a better understanding of PhoneSuite’s capabilities and be able to use it confidently in their day-to-day operations.

PhoneSuite Lesson 2: Basic Call Handling is essential for anyone who wishes to become more comfortable using PhoneSuite and increase their customer service abilities. With the knowledge from this lesson, participants will be able to handle calls efficiently, professionally, and with confidence. By completing PhoneSuite Lesson 2: Basic Call Handling, participants will leave with a comprehensive understanding of PhoneSuite’s