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In our current digital-centric world, hoteliers must develop new strategies to manage their remote call centers. As the hospitality industry continues to transition from physical staff to virtual teams, it’s important for leaders to understand and apply best practices when managing remotely. Fortunately, there are proven methods in place that
As any marketer knows, data is the key to understanding customer behavior and meeting their needs – so it’s no surprise that the hospitality industry has seen a surge in leveraging data science to optimize marketing efforts. With targeted messaging, dynamic pricing models, personalized promotions, and more all made possible
The hospitality industry has dramatically changed in the last decade, especially with the emergence of mobile payment solutions. With rising demand for convenience and a shift to contactless payments worldwide, mobile payment solutions have become more popular among hotel customers than ever before. For marketers in the hotel industry, understanding
For hotels, the challenge of effectively managing complex data is nothing new — guest check-in stats, customer preferences, and historical spending remain some of the most important business information. But in today’s competitive landscape, having the right tools to analyze this data quickly and accurately can mean make or break
As hotel marketers, one of the most important aspects to consider when it comes to curating a positive guest experience is providing fast and reliable internet connections. With increasing numbers of guests relying on Wi-Fi for online activities like streaming entertainment and video conferencing, investing in a well-equipped network can
As technology moves at a rapid pace, the emergence of 5G networks has sparked excitement among marketers everywhere. Already used by major providers like Verizon and AT&T, this next-generation cellular network promises to revolutionize the way we use our phones and access data. From increased speeds to more reliable connections
Delivering exceptional guest service has never been more important—nor more complicated. With technology playing an ever-increasing role in the customer experience, hospitality brands must leverage new solutions to provide 24/7 support for guests while driving profitability and efficiency throughout their organization. Luckily, the cloud communications platform as a service (CCPaaS)
