From expert advice to industry news, our blog is your resource for all things hospitality communications. Subscribe to stay informed.
When it comes to hotel hospitality, one size does not fit all. Guests have different expectations when it comes to their stay, and as a result, hotels are looking for new ways to provide personalized service that meets each individual’s needs. Enter real-time assistance: the latest customer service technology designed
As businesses evolve and globalize, communication becomes a critical component of success. Traditional phone systems are becoming obsolete, paving the way for more advanced and flexible solutions. Voice over Internet Protocol (VoIP) has emerged as a leading technology, providing businesses with a reliable, cost-effective, and feature-rich communication system. In this
Today, one of the most important tools for hospitality businesses is effective communication with guests. More than ever before, extending your reach to customers and building meaningful relationships requires leveraging digital platforms like social media and email marketing channels—opportunities that simply didn’t exist a few years ago. By taking advantage
We live in a world where hotel technology is transforming the way businesses operate and customers interact with them. Hotels are no different, embracing modern technologies to improve customer service, increase efficiency and enhance their customers’ experiences. From virtual reality (VR) to voice assistants, hospitality brands have begun leveraging the
In the world of business, particularly within the hospitality and events sectors, guest engagement is the key to creating memorable experiences that not only satisfy but also delight your customers. It’s not just about providing a service or a product, it’s about building relationships, fostering loyalty, and ultimately driving growth.
If you work in hospitality, you’ve likely heard of Enhanced 911, or E911. But what is it, and why is it important? E911 is a system that helps emergency services locate a caller who is using a VoIP (Voice over Internet Protocol) phone. This is essential for businesses that use
Hotels have long been at the forefront of modern innovation, pushing boundaries in service and comfort to create a memorable experience for guests. Now, new technologies are revolutionizing hospitality from behind the scenes and helping hotel owners make their businesses more sustainable while still providing top-notch experiences for customers. Quantum
