About Phonesuite

Aaron Bailey, Product Manager

Aaron Bailey is the Product Manager and works with our customers and internal stakeholders to design and build solutions to hospitalities biggest communication challenges. He works to design products that not only address hospitalities biggest pain points but also have simple intuitive interfaces. Aaron is in frequent communication with hospitality staff and management to ensure that product ideas and designs are grounded in the realities of the industry.

Having started in 2012 Aaron has grown with the company and served in many roles including documentation specialist, trainer, and inoperability manager.

Outside of work Aaron enjoys hiking in the warm weather or gaming when it’s cold.

Frank Melville, Chief Strategy Officer

Frank Melville is one of the founding members of Phonesuite. Frank leads the corporate vision, with direct involvement in product innovation and is a trusted advisor to Phonesuite customers. Frank was born into the hotel industry, having lived behind the front desk of his parents’ 60-room boutique hotel in Colorado’s ski country. His passion for the hospitality industry and deep understanding of both telephony and hospitality drives Phonesuite’s success. More importantly, his dedication to building trust relationships with channel partners and end-users and his commitment to exceeding customer expectations has contributed to the reputation of excellence that Phonesuite has achieved.

Frank’s history in hotel communications technology began with the development of various mission-critical software solutions for hoteliers, including an early Property Management System (PMS) and a software-based hotel call accounting system. The success of the call accounting system, which he grew to over 700 hotel customers, resulted in the sale of this technology to TEL Electronics in 1990. Continuing his commitment to hotel technology solutions, Frank also developed other general business telephony applications, which were merged into Phonesuite. A graduate of Dartmouth College, Frank added electrical and computer engineering skills to his liberal arts education through graduate work at Dartmouth’s Thayer School of Engineering (BSEE) and at Case Western Reserve University (MSEE).

Angela Koslowski, Director of Customer and Product Support

Angela Koslowski is the Director of Customer and Product Support who works directly with Phonesuite’s customer base as their advocate. She focuses on how to better serve the company’s channel partners and end-consumers. She is a master at nurturing relationships, listening to and responding to feedback and concerns, and helping to resolve any issues that arise.

Angela’s conviction that the customers are the driving force for Phonesuite guides her to always do the right thing for both the customer and the company.

Angela’s experience in the hospitality industry came early in her career, working both the front desk as well as back-end of the hotel.  She has found this industry to be her calling and is aligned with Phonesuite’s focus in serving hospitality exclusively.

Angela is a family-oriented individual who spends lots of time with her family enjoying the great outdoors.