VP Design & Delivery
Michael Thomas’ operations management expertise within the hospitality technology industry is utilized as Vice President of Design and Delivery. In this capacity, Michael works with the sales team to provide network design and technical support during the sales process. He also leads Phonesuite’s Project Management and Implementation teams overseeing the installation, design, and QA, all while ensuring every Phonesuite installation meets Brand standards.
Michael believes that providing the customer with an industry-leading product and service positions the company for delivery of a good customer experience; but he is driven to a higher level of service and proficiency in maintaining business continuity for the hotel. His focus on precise coordination and implementation of the solution ensures receipt of the benefit with little or no interruption to business processes. The result: the Phonesuite customer’s expectations are not just met, but exceeded.
Michael has spent over 15 years within the Hospitality Technology industry, and has been involved in telephony and digital networks for nearly 20 years. His experience includes field services, technical operations and professional services management.
Michael has a Bachelor of Arts in Business Management.