How VoIP Can Improve Your Guests’ Holiday Stay
The end of each year marks a number of celebrations, from Christmas to Hanukkah to New Years. For many people, this is a time to spend time with family and friends, open gifts, or ring in the start of a new beginning for the next twelve months. Your choice of celebration is entirely up to you. While most celebrations will be conducted close to home, millions of people travel across the state, across the country, and perhaps even across the globe. End of the year travel has become increasingly popular, especially as New Years celebrations have become huge affairs that you simply don’t want to miss.
A large portion of travelers, of course, are going to need a place to stay while they’re away from home. This is where hoteliers come in. These visitors have a number of hotels to choose from, and even though you may not believe that communication technology at a hotel is important during the holiday, it certainly is. And a great way to show holiday spirit toward travelers to equip your hotel with Voice over Internet Protocol.
Staying Connected with Family
Many holiday travelers may stay at hotels, but their need to remain in touch with their family does not diminish. In fact, this is the time of year when keeping in touch is often even more essential. While cell phones are all the rage, and have cut down on phone usage in rooms, there are still a large number of travelers who require these phones either for communication or the extras that come with them. Above all, however, guests want a reliable communication system to be available at all times during their stay. VoIP offers the best solutions when it comes to connectivity and reliability. As a bonus to you as a hotelier, the increase of long distance calls won’t drive up your costs while allowing guests to remain connected to family members and friends who they may not be able to spend the holidays with. Even if a guest doesn’t need to utilize the hotel’s phones at any point during their trip, just knowing it’s there is enough to put the traveler’s mind at ease.
Perfect for the Business Traveler
Unfortunately, while many people are traveling elsewhere to celebrate the holiday with their loved ones, others are conducting business as usual. In fact, the occupation of some of your guests may mean that they’re making trips specific to the holiday. These are the people who are going to be relying most on your communications network, and the stability of VoIP will definitely improve their stay by ensuring that they can conduct business and be taken care of by the hotel. Plus, if you wish, you can offer some of the features that come with an upgrade to VoIP, such as reliable conferencing and other communication extras. Since those on business often stay for an extended amount of time, taking care of these guests can help your hotel’s bottom line as well.
Taking the Stress off Your Employees
It’s no secret that the holidays are a time of stress for hotel employees thanks to increased foot traffic and guests that may take out their frustrations against a worker over events surrounding the holiday that are not connected with their stay. Because of this, your employees will appreciate VoIP thanks to the myriad options and trustworthiness of the network. This, of course, will indirectly improve your guests’ interactions with the staff and overall satisfaction. It’s a win-win-win situation for employees, guests, and the hotel itself.
Offering your guests VoIP and all the technological conveniences that come with it during the holidays can say to them that you care about their need to communicate during their stay. Although you might have missed the window for the 2014 holidays, the new year will be full of opportunities such as this one that you simply shouldn’t miss.
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