How Voiceware (VoIP) Removes the Need for an Onsite Tech

VoIP maintenance

There are very few things that are more frustrating when a piece of your equipment begins to malfunction. Whether the air conditioning unit in a particular room is blowing hot air, or your phone system is not working correctly, you may quickly find yourself feeling stressed and overwhelmed as you try to resolve the problem. Because complex appliances, like your phone system, require specialized knowledge to be maintained, you will often need to solicit the help of an in-house tech person, or a third party service professional. 

But what if there was a better way of going about things that would allow you to relieve that stress and get things done more efficiently – and economically? The remote programming capabilities of Voice over Internet Protocol (VoIP) is the solution you have been looking for.

Get Great Assistance When You Need It

When your hotel phone system requires adjustments, you need the issue to be addressed and corrected quickly. Unfortunately, if you require the help of an outside service provider, you will probably have to wait until a repair technician is available to respond to your call. In the meantime, you are stuck dealing with frustrated employees and guests. You can only cross your fingers and hope that your technician will arrive on time, or during the projected ETA. 
The beauty of a Voiceware phone system, though, is that no technician is required to physically visit your facility. Through remote programming, an expert is able to review what is going on within your phone system, assess the underling issue, and make the necessary adjustments. This means that you can receive great service as soon as you make the call.

Benefits of Remote Programming

The remote programming of Voiceware can offer hotels two major benefits:
  • 1. Save Time – As already discussed, remote programming means that you can get service much faster than you would if a professional were required to actually come to your hotel’s location. In addition to this, remote programming also offers other time saving benefits. First, you can avoid the hassle of waiting for an expert to arrive on site, or the time required to make follow-up calls to your service provider with regards to the ETA.  Second, in most cases, when a service technician arrives at a place of business, a staff member is required to escort that technician for security purposes. This takes away time from your employee’s productive work time. Finally, you may find that a technician is able to navigate the core problems faster from a remote location than if he were required to physically inspect your phone equipment on site.
  • 2. Save Money – Scaling back costs is always a big deal, and the remote programming of a VoIP hotel phone system can help you to save significantly on your expenses. Service calls can quickly become very costly. Most service companies have a one or two hour minimum charge for labor, which can be very frustrating – especially if the technician was able to fix the problem in a very short amount of time. If more than one technician is on site, you will have to pay labor costs for both, and “after hours” calls may result in overtime fees. Additionally, many companies charge for a “dispatch fee” that covers transportation costs. When an expert is able to help you from a remote location, your expenses for repairs will be at a minimum.
Don’t put yourself into a position where you’re required to wait on a technician to arrive at your facility to make repairs. By switching to a high-tech VoIP phone system, you can rest assured that your problems can be taken care of remotely.