How Voiceware (VoIP) Removes the Need for an Onsite Tech
There are very few things that are more frustrating when a piece of your equipment begins to malfunction. Whether the air conditioning unit in a particular room is blowing hot air, or your phone system is not working correctly, you may quickly find yourself feeling stressed and overwhelmed as you try to resolve the problem. Because complex appliances, like your phone system, require specialized knowledge to be maintained, you will often need to solicit the help of an in-house tech person, or a third party service professional.
- 1. Save Time – As already discussed, remote programming means that you can get service much faster than you would if a professional were required to actually come to your hotel’s location. In addition to this, remote programming also offers other time saving benefits. First, you can avoid the hassle of waiting for an expert to arrive on site, or the time required to make follow-up calls to your service provider with regards to the ETA. Second, in most cases, when a service technician arrives at a place of business, a staff member is required to escort that technician for security purposes. This takes away time from your employee’s productive work time. Finally, you may find that a technician is able to navigate the core problems faster from a remote location than if he were required to physically inspect your phone equipment on site.
- 2. Save Money – Scaling back costs is always a big deal, and the remote programming of a VoIP hotel phone system can help you to save significantly on your expenses. Service calls can quickly become very costly. Most service companies have a one or two hour minimum charge for labor, which can be very frustrating – especially if the technician was able to fix the problem in a very short amount of time. If more than one technician is on site, you will have to pay labor costs for both, and “after hours” calls may result in overtime fees. Additionally, many companies charge for a “dispatch fee” that covers transportation costs. When an expert is able to help you from a remote location, your expenses for repairs will be at a minimum.
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