If you’ve been thinking of updating your hotel’s phone system, you’re probably wondering what benefits you will receive. You may actually be surprised to learn all of the things that SIP admin phones are capable of doing for you and your staff. Here’s a look at 10 things that you can expect:
The sleek telephone consoles are not only capable of providing a ‘modern edge’ to your front desk, but they also minimize the space consumed by bulky equipment. The compact cabinet doesn’t take up much room at all, meaning that your hotel lobby will look cleaner and more professional. Or, as with Voiceware, everything is ran through a browser, so all you need to access all of the great functionality is your existing computer.
2. Simplify Check-In/Check-Out
When your guests first arrive at your hotel, they expect a fast and easy check-in, so that they can get settled into their rooms and relax. SIP admin phones help to speed up the process, ensuring that your guests will be delighted with your expert service, right from the get-go. The easy-to-use phone console will enable your staff to get guests checked in and out with just a few clicks of a button.
3. Display Detailed Caller ID Readouts
Whenever a guest calls the front desk, your attendants will be provided with all of the information that they need in order to handle the call professionally. The caller ID readouts of these sophisticated phone systems display the guest’s name, room number, group or VIP status, and native language. In addition to improving staff-guest interactions, this feature also works to help reduce nuisance calls, so you don’t waste any of your valuable time.
4. Track & Monitor Wake-up Calls
There is no worse way for a guest to start their day than by realizing that they missed their wake-up call and are going to be running late for an important business meeting. Your hotel’s phone system can prevent this from ever happening again. You and your team will have the ability to track and monitor scheduled wake-up calls to see if they have been answered, or if they were missed.
5. Set Credit Limits
SIP admin phones make it possible for you to set credit limits for individual guest rooms, so that they never have any surprise expenses at check-out time. These handy phone systems can also track costs, as well as print and store calls automatically so that all charges are accounted for.
6. Handle Multiple Calls
Each console has the ability to handle up to four calls at the same time. You will find that there are four answer/hold positions for each unit.
7. Auto Answer and Transfer
When your front desk attendants are busy, or have stepped away from the desk, it’s important that future and current guest calls are acknowledged. An auto answer attendant is the perfect solution. The auto attendant is capable of answering calls, providing general information, transferring calls, and taking messages. Future guests can even book a stay by directing calls to a reservation center.
8. Block Toll-Free Lines
Any incoming calls from toll-free lines can be blocked from being transferred to a guest’s room, which improves his or her overall experience.
9. Find Guests and Staff
When your front desk attendants need to direct calls, it can sometimes take awhile to find the right extension for a particular guest or staff member. SIP admin phones simplify the process by allowing you to find anyone by name and transfer the call with one click.
10. Monitor Guest Phone Status
Because your phone system can integrate with your property management system, you can easily stay informed of call charges, room status updates, and your guest’s in-room name assignments.
With all of these great features, there really is no excuse to put off upgrading any longer. This is the where the future is heading, and when it comes to the success of your hotel, that future is definitely bright.