In this day and age of hospitality services, there’s a lot of competition out there. Although travel and lodging continue to be a huge business, downturns in the economy have definitely impacted the industry. This is why everyone is trying to figure out how to stay ahead, especially when you consider that you’re not only competing with hotels of your size, but also with the big national chains.
The trick to attracting more clientele is to appear just as professional and up-to-date as the bigger guys. You don’t have to be a Fortune 500 company to provide your customers with the same types of features and convenience available with those larger businesses. When someone visits your hotel, you want them to immediately be impressed with your professionalism and technology. Among other technological advances, a big part of making that impression is to utilize hotel phone technology that gives customers not only what they need, but what they now expect.
Keeping up with the Joneses
We see it in all forms of life and business, and that includes the world of hospitality services. We all want to be in sync with the other guy, if not surpass them whenever we can. In this world of emerging technology, it’s true that you can quickly be left behind, but it’s also true that you can quickly catch up, and it doesn’t have to cost you an arm and a leg. The fact that a home computer can nearly become obsolete in a matter of a few years doesn’t compare to the impact of such perceived obsolescence in the world of business. If your hotel phone technology isn’t up to snuff, then you’ll be left behind before you truly have a chance to get started. But on the flip side, if you keep up with current technological trends, you’ll find that even smaller hotels can match what their larger brethren offers.
Travelers are much different now than they were a decade or so ago. In the not too distant past, even internet access was a limited feature of most hotels. Nowadays, however, it isn’t just standard; it’s expected. The same goes for a phone system that offers a vast array of functionality. Business users are a big part of technology revolution. They want to be able to complete conference calls, connect through mobile applications, etc., and they expect it to be fast and convenient. And now, even non-business travelers are increasing their use of technology to keep them connected to their family and friends while away from home. Upgrading your hotel phone technology is a great way to ensure that you are always on the cutting edge of the needs that exist now and whatever needs may exist in the future.
Bigger Impression without the Bigger Cost
The installation of a professional hotel phone system can be a daunting endeavor if your hotel hasn’t upgraded its setup in a while. Whether you decide to install a more advanced PBX system or brand new VoIP system, expectations of your guests will be met at every turn. If you switch to a hotel VoIP phone system, you’ll also find that your cost is minimal. There’s no need for a huge piece of equipment in order to help run the system. All you typically need is a high speed connection, the speed of which can be quite flexible, depending on your specific needs. Of course, your customers won’t know what you spent or what’s involved with the system. All they’ll know is that your technology is on par with what they require while at your hotel.