Customer Service and Technical Support
Support for PhoneSuite products are provided through our authorized Resellers located throughout the nation. Please contact your PhoneSuite dealer for support in configuring or troubleshooting your PhoneSuite system.
If you need help locating your local dealer or would like to talk to a PhoneSuite Customer Care Representative our office hours are:
Monday – Friday: 8:00 am – 5:00 pm MT
800-245-9933
FAQs
- Who buys PhoneSuite Systems?
- How do I know which system is right for my hotel?
- Does your system come with a warranty?
- Will your system interface with our Property Management System?
- What does fully integrated system mean?
- How can I save money by buying your product?
- I am interested in products that consume less energy.
- If I have a PhoneSuite system installed and I have technical questions who should I call?
- How do I locate a dealer near me?
- Where is PhoneSuite’s corporate headquarters?
- Are your products manufactured in the United States?
- Are you an approved vendor for our hotel?
- Do you offer financing?
Who buys PhoneSuite Systems?
Our systems are installed in over 2300 leading hotel chains and independent properties throughout the United States and Canada. Our typical buyer is a hotel owner, management company, or independent property who is looking for a reliable, feature-rich PBX solution at an affordable price. (top)
How do I know which system is right for my hotel?
If you have fewer than 60 rooms and you do not need advanced features, PhoneSuite 64 is perfect for your hotel.
PhoneSuite 112e is the ideal system for economy and limited-service hotels up to 475 rooms. With our optional add-on applications you will meet all franchise requirements. (top)
Does your system come with a warranty?
All of our systems come with a standard two-year manufacturer warranty. We also offer our “No Questions Asked” extended equipment warranty which covers all PhoneSuite system components in the event of a catastrophic failure such as lightning, flooding, or electrical damage- no matter who’s at fault. (top)
Will your system interface with our Property Management System?
Our systems interface with all major franchise PMS software. (top)
What does fully integrated system mean?
With our systems the optional Voice Mail, Auto Attendant, and Call Accounting applications are built-in (integrated) in the PhoneSuite cabinet, eliminating the need for third party products and multiple companies to call if a problem should arise. (top)
How can I save money by buying your product?
Because we design and manufacture our products in the United States we are able to pass the savings on to you. (top)
I am interested in products that consume less energy.
PhoneSuite systems consume an average of 30 watts of power compared to our competitors who typically use nearly 600 watts. (top)
If I have a PhoneSuite system installed and I have technical questions who should I call?
To better serve you it is best that you call the dealer who installed your system. If you are not sure who you dealer is please call our customer service at (800) 245-9933. (top)
How do I locate a dealer near me?
To locate a dealer near you please call our customer service at (800) 245-9933. (top)
Where is PhoneSuite’s corporate headquarters?
Our headquarters are located in Broomfield, CO nestled in the foothills of the Rocky Mountains between Denver and Boulder. (top)
Are your products manufactured in the United States?
We our proud to say that our products are designed, assembled, and manufactured in the USA. (top)
Are you an approved vendor for our hotel?
PhoneSuite is an approved vendor for Choice Hotels International, Carlson, La Quinta, Value Place, and Americas Best Value Inn. You can find our products in several other chains including: Wydham Worldwide, Intercontinental Hotel Group, Best Western, Accor, and Marriott. (top)
Do you offer financing?
PhoneSuite has several leasing companies that we partner with to offer you several alternatives to help you purchase a new phone system at the best rates. (top)