Add-on options
Your hotel’s front desk phone system is the operational hub of your business. As your guests’ first point of contact, this system manages the administrative and accounting functions that define your hotel as efficient and effective. At PhoneSuite, our communication solutions are designed to work as standalone systems, or they may be bundled with one of our optional integrated applications to enhance customer service, increase productivity, and control costs.PhoneSuite’s add-on applications eliminate the need for third-party products, simplifying your equipment needs. Applications include:
Call Accounting
- Sets credit limits, tracks and posts costs, and stores call records to your PMS automatically at checkout.
- Answer-detection system ensures guests are billed for completed calls, not busy or no-answer attempts.
- Customizable rate tables assure that you bill all long distance calls.
Voice Mail
- Automatically clears previous guests’ messages on check-in or checkout.
- Automatically manages activation of message-waiting lamp.
- Tailor your guests’ wake-up calls with a professional message specific to their needs.
- Perfect and inexpensive tool to reach all of your guests with broadcast system to notify them of special offers and amenities.
Auto Attendant
- Reduces your staffing costs and improve your image with 24/7 unattended call answering.
- Allows callers to reach guests directly without front desk intervention.
- Reduces nuisance calls with guest name verification (112e only).
- Provides option to transfer to central reservation office.
- Plays recorded information, such as directions or special announcements.
.